Jovon Harris
Drury Plaza Hotel
Flagstaff,AZ
2
years of professional experience
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach. My strongest features are my personability and adaptability.
Work History
Guest Servist Agent
1 Year 1 Month- Assisted guests with check-in and check-out procedures, ensuring a smooth experience.
- Coordinated room assignments, addressing guest preferences and special requests efficiently.
- Responded promptly to guest inquiries, providing accurate information about hotel services and amenities.
- Maintained cleanliness and organization of the front desk area to enhance guest interactions.
- Handled cash and credit transactions securely, adhering to hotel policies for financial accuracy.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Crew Member
1 Year- Prepared high-quality subs following standardized recipes and safety protocols.
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Operated cash register efficiently, handling transactions with accuracy and speed.
- Maintained cleanliness of workstations and dining areas to meet health regulations.
Education
Bachelor of Science - Biomedical Sciences
High School Diploma
- Completed AP course in Microeconomics
- Completed AP course in US History
- 3.6 GPA
- Ranked in Top 25% of class
- Extracurricular Activities: Varsity Track and Field 4 years
Skills
Problem-solving skills
Positive attitude
Customer service and care
Clear communication
Documenting information
Critical thinking
Public speaking
Timeline
Guest Servist Agent
Drury Plaza Hotel
09.2025 - CurrentRead More
Crew Member
Jersey Mike's Subs
08.2024 - 08.2025Read More
Northern Arizona University
Bachelor of Science from Biomedical Sciences
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Mountain Pointe High School
High School Diploma
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