Summary
Overview
Work History
Education
Skills
Sports
Timeline
Generic

Jovonis Gore

Malvern,United States

Summary

Energetic professional with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Senior Personal Banker

PNC Bank
12.2022 - 02.2024
  • Enhanced customer satisfaction by providing personalized banking solutions and prompt service.
  • Streamlined account opening processes for improved efficiency and reduced waiting times.
  • Navigated challenging economic conditions, effectively managing risk while meeting sales targets consistently.
  • Optimized operational efficiency within the branch by implementing process improvements and updating internal procedures as needed.

Waiter

Outback Steakhouse
10.2022 - 02.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Personal Banker

Key Bank
06.2021 - 07.2022
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.

Personal Banker

PNC Bank
07.2019 - 06.2021
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Promoted financial products by maintaining excellent service offering knowledge
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.

Server/Restaurant Waiter

Red Lobster
02.2019 - 02.2021
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.


Universal Banker

Citizens Bank
11.2017 - 04.2019
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.



Administrative Assistant

Dicks Sporting Goods
02.2016 - 07.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Maintained staff directory and company policy handbook for human resources department.

Server/Waiter

Red Lobster
02.2011 - 07.2017
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Personal Banker

Wells Fargo & Company
03.2014 - 03.2015
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.

Education

No Degree - Engineering

Montgomery County Community College
Blue Bell, PA

High School Diploma -

Central Bucks South
Warrington
05.2009

Skills

  • Opportunity Identification
  • Exercise Strategies
  • MS Excel
  • Regulatory Compliance
  • Financial Product Knowledge
  • Attention to Detail
  • Risk Mitigation Strategies
  • Cash Vault Auditing
  • Verbal and Written Communication
  • Cross-Selling and Upselling
  • Partnership Management
  • Finance and Accounting
  • Retirement Needs
  • High Net Worth Individual Expertise
  • Revenue Growth

Sports

Philadelphia Eagles Fan!

Timeline

Senior Personal Banker

PNC Bank
12.2022 - 02.2024

Waiter

Outback Steakhouse
10.2022 - 02.2023

Personal Banker

Key Bank
06.2021 - 07.2022

Personal Banker

PNC Bank
07.2019 - 06.2021

Server/Restaurant Waiter

Red Lobster
02.2019 - 02.2021

Universal Banker

Citizens Bank
11.2017 - 04.2019

Administrative Assistant

Dicks Sporting Goods
02.2016 - 07.2017

Personal Banker

Wells Fargo & Company
03.2014 - 03.2015

Server/Waiter

Red Lobster
02.2011 - 07.2017

No Degree - Engineering

Montgomery County Community College

High School Diploma -

Central Bucks South

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