Jovuris Williams
Mobile,AL
Summary
Determined General Manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
8
8
years of professional experience
Work History
Manager Trainee
Waffle House
03.2023 - 10.2023
- Managed and mentored team of 25 employees.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Assistant Operations Manager
Fed Ex Ground
10.2019 - 02.2023
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintain operational guidelines for staff.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Monitored employee productivity and optimized procedures to reduce costs.
- Assisted in recruiting, hiring and training of team members.
General Manager
Jimmy John's
02.2016 - 10.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
MBA - Business Administration And Management
Faulkner University
Montgomery, AL12.2021
Master of Science - Business Administration
Faulkner University
Montgomery, AL12.2020
Associate of Science - General Studies
Bishop State Community College
Mobile, AL06.2019
Skills
- Complaint Resolution
- Policy Enforcement
- Team Leadership
- Regulations Compliance
- Customer Engagement
- Asset Control
- Payroll Coordination
- Team Building
- Inventory Management
- Purchasing and Planning
- Cost Analysis and Savings
- Task Delegation
Timeline
Manager Trainee
Waffle House
03.2023 - 10.2023
Assistant Operations Manager
Fed Ex Ground
10.2019 - 02.2023
General Manager
Jimmy John's
02.2016 - 10.2019
MBA - Business Administration And Management
Faulkner University
Master of Science - Business Administration
Faulkner University
Associate of Science - General Studies
Bishop State Community College
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