Kaylee Simon
St Louis,MO
Summary
Dynamic professional with a strong customer service focus and proven leadership skills, honed as General Manager at St. Louis Pizza and Wings. Expert in relationship building and conflict resolution, I successfully implemented strategies that enhanced customer satisfaction and streamlined operations, driving profitability and fostering team collaboration to reach goals as a manager trainee at tower loam
Experienced with leadership and operational management. Utilizes team collaboration and efficient processes to drive performance. Track record of improving team dynamics and operational outcomes.
Overview
10
10
years of professional experience
Work History
Manager Trainee
Tower Loan
St Louis, MO
09.2024 - Current
- Assisted in daily operations to improve customer service and satisfaction levels.
- Supported branch management by maintaining accurate financial records and documentation.
- Conducted market research to identify customer needs and enhance service offerings.
- Collaborated with team members to streamline loan processing procedures for efficiency.
- Evaluated loan applications to determine creditworthiness and risk levels.
- Provided exceptional customer service, guiding clients through loan processes and options.
- Processed documentation efficiently to ensure compliance with lending regulations and company policies.
- Developed strong relationships with clients, enhancing repeat business and referrals.
- Processed customer inquiries through phone and email, ensuring timely responses and issue resolution.
- Collaborated with team members to enhance customer satisfaction by sharing feedback and best practices.
- Implemented process improvements that streamlined communication between departments, reducing response times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
General Manager
St. Louis Pizza and Wings
06.2016 - 09.2024
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Developed staff training programs to enhance team performance and efficiency.
- Implemented inventory management processes, reducing waste and optimizing stock levels.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Led team meetings to communicate goals, foster collaboration, and address challenges proactively.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Education
High School Diploma -
Mehlville Highschool
St. Louis Skills
- Customer service focus
- Team leadership
- Customer engagement
- Customer relations
- Purchasing and planning
- Regulations compliance
- Active listening
- Critical thinking
- Customer service
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Documentation
- Staff training
- Building rapport
Timeline
Manager Trainee
Tower Loan
09.2024 - Current
General Manager
St. Louis Pizza and Wings
06.2016 - 09.2024
High School Diploma -
Mehlville Highschool