Jowanda Collins
Harper Woods,USA
Summary
Dedicated professional with a robust background in customer service and sales. Proven ability to lead teams, enhance customer satisfaction, and drive sales growth through effective communication and problem-solving in fast-paced environments.
Overview
11
11
years of professional experience
Work History
PT Shift Leader
Golden Corral Buffet and Grill
Clinton Township, MI
05.2020 - Current
- Coordinated dining room setup and maintained cleanliness throughout service hours.
- Supervised server team during busy shifts to ensure efficient service delivery.
- Trained new servers on menu items and customer service standards.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Developed strategies for improving customer service standards within the restaurant.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supported team members during busy service periods by helping with various tasks.
Call Center Customer Service Representative
Qualfon USA
Highland Park, MI
09.2024 - 06.2026
- Provided exceptional customer support through telephone, email, or chat interactions.
- Resolved customer inquiries by utilizing company knowledge base and resources.
- Monitored call quality to ensure adherence to company standards and guidelines.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Assistant
American Express, AMEX
Detroit, MI
01.2021 - 09.2024
- Assisted customers with inquiries regarding products and services.
- Processed transactions efficiently using point-of-sale systems.
- Updated customer records accurately in the database system.
- Helped customers find specific products, answered questions, and offered product advice..
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Analyzed customer feedback data to identify areas of improvement within store's services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
HR Assistant
Securitas Security Services USA
Detroit, MI
04.2015 - 03.2019
- Answered and redirected incoming phone calls for office.
- Assisted in onboarding new hires by preparing orientation materials and schedules.
- Handled employee benefits administration, including enrollment, changes, and inquiries for staff members.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Maintained employee records and ensured compliance with company policies and regulations.
- Supported recruitment efforts by coordinating interviews and managing candidate communications.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
Education
High School Diploma -
Southeastern High School
Detroit, MI06-2013
Skills
- e
- Customer relationship management
- Service coordination
- Assigning work
- Shift scheduling
- Employee attendance monitoring
- Problem-solving
- Customer service
- Staff training
- Empathy development
- Time management
- Positive attitude
- Team collaboration and leadership
Personal Information
Willing To Relocate: Michigan
Timeline
Call Center Customer Service Representative
Qualfon USA
09.2024 - 06.2026
Sales Assistant
American Express, AMEX
01.2021 - 09.2024
PT Shift Leader
Golden Corral Buffet and Grill
05.2020 - Current
HR Assistant
Securitas Security Services USA
04.2015 - 03.2019
High School Diploma -
Southeastern High School