Jowanna Christopher
Concord,California
Summary
Detail-oriented individual with exceptional communication and project management skills. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
7
7
years of professional experience
Work History
SECURITY GUARD/PATIENT SUPPORT
Securitas Security Services USA
10.2022 - Current
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Respond to incidents and critical situations in a calm, problem-solving manner
- Conduct regular and random patrols around the business and perimeter
- Working environments and conditions may vary by client site down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients
- Furthered skills by actively taking part in employee training and taking classes to improve skills
- Assisted nursing staff with patient care, improving overall efficiency and quality of service.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
ASSISTANT OFFICE ADMINISTRATOR
ALL IN ONE BILLING & ASSOCIATE
06.2020 - 09.2022
- Maintained a clean work environment by coordinating office maintenance efforts such as cleaning schedules
- Managed office supply inventory, placing orders as necessary to maintain optimal stock levels at all times
- Facilitated the onboarding process for new employees through orientation sessions and training material distribution
- Processed expense reports accurately and submitted them within required deadlines for prompt reimbursement
- Supported department heads with scheduling, correspondence, and project coordination for increased productivity
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
CUSTOMER SERVICE ASSOCIATE
H&M Hennes & Mauritz
11.2018 - 01.2020
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
- Maintained a high level of product knowledge, providing accurate information to customers
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs
- Informed customers about special promotions and provided detailed information for various products
- Provided product and service recommendations to guide customers on products to meet varying needs
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports
- Conducted regular price checks, ensuring accurate pricing on products and displays throughout the store.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
HIGH SCHOOL DIPLOMA -
Pittsburg High School
Pittsburg, CaliforniaSkills
- First Aid administration
- Radio communication
- Interpreting procedures and instructions
- Complex Problem-Solving
- Reporting skills
- Detail orientation
- Building patrol
Personal Information
Title: Security guard/Patient Care Support.
References
Dina McWilliams, All In One Billing & Asst., 9252787930
Timeline
SECURITY GUARD/PATIENT SUPPORT
Securitas Security Services USA
10.2022 - Current
ASSISTANT OFFICE ADMINISTRATOR
ALL IN ONE BILLING & ASSOCIATE
06.2020 - 09.2022
CUSTOMER SERVICE ASSOCIATE
H&M Hennes & Mauritz
11.2018 - 01.2020
HIGH SCHOOL DIPLOMA -
Pittsburg High School