Jowser Taveras
Miami
Summary
At The Palace Group, I excelled in a dual role, enhancing team performance and customer satisfaction through strategic organization and effective leadership. I spearheaded mentorship programs, significantly improving mentee skills and team collaboration, while my customer support initiatives led to notable service excellence. My approach combines strong leadership with a focus on achieving tangible results and fostering a positive, productive work environment. Previous to my mentorship position I developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Mentor
The Palace Group
05.2023 - Current
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Contributed to inventory management by monitoring stock levels.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Managed inventory of dining supplies to prevent shortages during service.
Server
The Palace Group
05.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL05-2025
Skills
- Teamwork and collaboration
- Effective leadership
- Team collaboration
- Strategic Organization
- Demonstrated Leadership Through Role Modeling
- Leadership in Management
- Group and individual instruction
- Customer support
- Organizing Team Development Activities
- Team Leadership
Certification
- Certified Basic Life Support (BLS)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- I enjoy spending time at the gym working out to better my health and motivating my friends and family to do so too
- I am avid in cooking and enjoy creating delicious and healthy meals, outdoor grilling is also one of my favorite things to do for my friedns and family
- Finally one of my biggest pasions is restoration/reapir wether it be restoring cars to their former glory after being abandoned or breaking down or woodworking with furniture, building sheds, dog houses, or fencing off play areas for pets
Timeline
Mentor
The Palace Group
05.2023 - Current
Server
The Palace Group
05.2022 - 05.2023
High School Diploma -
Coral Gables Senior High School
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