Joy Aikens
Prairieville,LA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Disaster Management Professional
Restore Louisiana
Baton Rouge, LA
03.2020 - 09.2025
- Led disaster response initiatives, coordinating resources and personnel to ensure effective recovery efforts.
- Maintained accurate documentation of case notes in several computer programs while managing complex caseloads ensuring compliance with state and federal regulations.
- Assessed needs of the client and developed individualized programs to meet their needs.
Inside Sales Support Specialist
GHX Industrial LLC
Gonzales, LA
07.2014 - 03.2020
- Assisted in managing customer inquiries, providing product information and resolution support.
- Maintained a detailed database of customer contacts, purchases, and preferences for personalized service.
- Managed customer accounts, responding to inquiries and resolving customer service issues
Operations Manager
Answer Quick Telecommunications
Baton Rouge, LA
01.2005 - 12.2014
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Associate of Science - Business Administration And Management
Baton Rouge Technical College
Baton Rouge, LA02-1993
High School Diploma -
St. Amant High School
Gonzales, LA05-1988
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Time management abilities
- Adaptability and flexibility
- Crisis management
Timeline
Disaster Management Professional
Restore Louisiana
03.2020 - 09.2025
Inside Sales Support Specialist
GHX Industrial LLC
07.2014 - 03.2020
Operations Manager
Answer Quick Telecommunications
01.2005 - 12.2014
Associate of Science - Business Administration And Management
Baton Rouge Technical College
High School Diploma -
St. Amant High School