Joy Baker
Homewood,IL
Summary
Dynamic and results-driven professional with extensive experience as a Risk Assessment Lead Medical Assistant at Southland Care Coordination Partners. Proven ability in team management and problem-solving, enhancing clinic efficiency and boosting patient visits by 75%. Skilled in phlebotomy and committed to delivering compassionate care while ensuring compliance with HIPAA standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
GAREDA Home Care Aid
05.2017 - Current
- Provide personalized care and assistance with daily living activities to maintain client comfort and uphold their dignity.
- Prepare balanced meals and conduct household upkeep to ensure a clean and secure living space.
- Facilitate transportation for essential outings, supporting clients' autonomy and enhancing their wellbeing.
Risk Assessment Lead Medical Assistant
Southland Care Coordination Partners
06.2020 - 07.2021
- Enhanced patient follow-up procedures, resulting in a significant uptick in clinic efficiency and a 75% rise in patient visits.
- Managed team performance with a focus on precise documentation and continuous process optimization.
- Conducted thorough analysis of operational challenges and implemented effective solutions to improve service delivery.
Float Medical Assistant/ Dialysis Tech
Franciscan Health
09.2018 - 10.2020
- Documented patient histories and vitals in the EMR and proficiently administered prescribed injections, vaccines, and medications.
- Performed diagnostic tests in alignment with patient-specific health needs, aiding in prompt and suitable medical treatment.
- Supported the implementation of telehealth solutions by instructing staff and patients, improving healthcare delivery and service scope.
Account Manager
HHgregg
04.2013 - 04.2016
- Conducted comprehensive audits of inventory and financial transactions, facilitating upper management's strategic review and decision-making processes.
- Collaborated with the legal department to effectively communicate with clients and resolve delinquent accounts, ensuring compliance and mitigating financial risk.
- Oversaw a portfolio of mid-risk accounts, enhancing collections by 60% and fostering strong customer relationships through precise pricing and tailored service terms.
Education
Associate of Science - Nursing
South Suburban College of Cook County
South Holland, IL05-2026
Associate's degree - Medical
Prairie State College
Chicago Heights, IL08.2019
Skills
- Phlebotomy and medical coding
- ICD-10 proficiency
- Medical record management
- Auditing and compliance
- Team leadership
- Patient care and empathy
- Time management skills
- Effective communication
- Diagnostic equipment operation
- Critical care nursing
- Meal preparation and dietary support
- Insurance verification processes
- Spirometry testing expertise
- Project involvement and collaboration
- Medical billing practices
- Patient relationship management
- Portfolio oversight and strategy
- Adaptability in healthcare settings
- HIPAA compliance knowledge
- Bilingual communication (Spanish)
Certification
Certified Medical Assistant
Timeline
Risk Assessment Lead Medical Assistant
Southland Care Coordination Partners
06.2020 - 07.2021
Float Medical Assistant/ Dialysis Tech
Franciscan Health
09.2018 - 10.2020
CNA - Certified Nursing Assistant
GAREDA Home Care Aid
05.2017 - Current
Account Manager
HHgregg
04.2013 - 04.2016
Associate of Science - Nursing
South Suburban College of Cook County
Associate's degree - Medical
Prairie State College