Joy Bouley
Mamou,LA
Summary
Dynamic retail professional with expertise in customer service, cash management, and team leadership. Proven ability to enhance shopping experiences and optimize store operations through effective task delegation.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
Coushatta Tribe of Louisiana
Kinder, Louisiana
04.2026 - Current
- Handled cash register operations and processed transactions accurately and efficiently.
- Supported customers with product questions and offered personalized recommendations.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Engaged customers in friendly conversation to foster a welcoming shopping environment.
- Maintained clean and organized merchandise displays to enhance product visibility and customer experience.
- Worked with team members to keep store operations running smoothly during busy hours.
- Arranged merchandise on shelves to ensure visibility with products, ensuring proper labeling and pricing.
- Assisted customers with inquiries about products. by answering questions and locating merchandise.
Team Lead
Walmart
Jennings, Louisiana
07.2024 - 02.2026
- Led team in daily operations and service excellence at a retail location.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress to maintain adherence to project deadlines. and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress toward them.
- Trained new associates on store policies and customer service standards.
- Coordinated inventory management, ensuring stock availability and organized displays to support sales.
- Implemented merchandising strategies that improved product visibility, contributing to increased sales.
- Monitored compliance with safety procedures and store protocols consistently.
- Identified process improvement opportunities and enacted changes to enhance overall operational efficiency.
Cashier
Hanson's Superfoods
Jennings, Louisiana
06.2022 - 02.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and debit transactions accurately.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of the checkout area consistently.
- Trained new cashiers on operational procedures and systems.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Lead Cashier
Lyon's Market
Mamou, Louisiana
06.2017 - 05.2021
- Supervised daily cash register operations and checkout processes, ensuring efficient transactions.
- Managed cash drawer accuracy through regular audits and reconciliations.
- Executed opening and closing of registers in accordance with established procedures.
- Trained new cashiers on customer service and cash handling procedures.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers warmly to foster a welcoming shopping atmosphere and deliver exceptional service.
- Assisted customers with inquiries, returns, and payment processing to enhance overall satisfaction.
- Resolved customer complaints professionally to maintain positive shopping experiences.
- Addressed customer complaints promptly while remaining professional in challenging situations.
Key Holder
Dollar General
Mamou, Louisiana
05.2014 - 05.2016
- Opened and closed store, ensuring security and compliance with company policies.
- Operated cash register, processed transactions, and handled cash management duties accurately.
- Managed inventory levels, restocked shelves, and organized merchandise displays effectively.
- Assisted customers with product inquiries and provided excellent service throughout their visit.
- Maintained cleanliness of the store, ensuring a welcoming environment for customers.
- Collaborated with team members to achieve daily operational goals and enhance workflow efficiency.
Education
High School Diploma -
Mamou High School
Mamou, LA05-1998
Skills
- Point-of-sale systems
- Cash handling
- Cash management duties
- Inventory management
- Retail store operations
- Store opening and closing
- Team leadership
- Associate training
- Customer service
- Customer engagement
- Customer relationship building
Timeline
Retail Sales Associate
Coushatta Tribe of Louisiana
04.2026 - Current
Team Lead
Walmart
07.2024 - 02.2026
Cashier
Hanson's Superfoods
06.2022 - 02.2024
Lead Cashier
Lyon's Market
06.2017 - 05.2021
Key Holder
Dollar General
05.2014 - 05.2016
High School Diploma -
Mamou High School