- Knitting and Crocheting
- Music
- Acting and Theater
- Active involvement in body life of Wellspring Baptist Fellowship, including participation in praise team, hospitality, inreach and missions activities
Joy Brown
Bolivar,MO
Summary
Detail-oriented administrative professional with extensive experience in managing records and improving workflow. Proven ability to streamline operations and enhance customer satisfaction through effective communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Clerk, Heart Institute
Citizens Memorial Hospital
Bolivar, MO
01.2026 - 03.2026
- Managed patient records ensuring accuracy and confidentiality in compliance with healthcare regulations.
- Processed patient check ins efficiently, improving overall workflow within the department.
- Assisted in scheduling appointments, optimizing staff utilization and reducing wait times for patients.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Customer Service Representative
Citizens Memorial Hospital
Bolivar, MO
02.2023 - 01.2026
- Managed patient inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Assisted in resolving complex issues, demonstrating effective problem-solving and communication skills.
- Trained new staff on customer service protocols and hospital systems to maintain quality standards.
- Maintained comprehensive knowledge of hospital services and policies to provide informed assistance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Secretary to the Director of Special Services
Bolivar R-1 School District
Bolivar, MO
09.2021 - 01.2023
- Maintained accurate student records and documentation in compliance with district policies.
- Assisted in organizing school events and meetings, contributing to successful execution of activities.
- Developed and implemented forms/process for improved efficiency in enrollment of students receiving special services.
- nswered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated student information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Secretary/Receptionist-Department of Education
Southwest Baptist University
Bolivar, MO
08.2011 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Delivered excellent customer service, responding promptly to inquiries of students, parents and faculty/staff, thus building strong relationships.
- Promoted a positive work environment through fostering professional relationships among colleagues.
- Improved document organization, archiving outdated records as necessary for efficient retrieval when needed.
- Managed office supply inventory, ordering necessary items before depletion to avoid workflow disruptions.
- Maintained comprehensive filing system for easy access to administrative records.
Education
High School Diploma -
Lockwood High School
Lockwood, MOBachelor of Science - Business Administration
Southwest Baptist University
Bolivar, MO05-1987
Bachelor of Science - Office Administration
Southwest Baptist University
Bolivar, MO05-1987
Skills
- Relationship Building
- Multitasking
- Attention to detail
- Time management
- Problem-solving
- Organizational skills
- Task prioritization
- Analytical thinking
- Office machine operation
- Microsoft Word aptitude
- Telephone etiquette
- Customer satisfaction
Interests
Timeline
Clerk, Heart Institute
Citizens Memorial Hospital
01.2026 - 03.2026
Customer Service Representative
Citizens Memorial Hospital
02.2023 - 01.2026
Secretary to the Director of Special Services
Bolivar R-1 School District
09.2021 - 01.2023
Secretary/Receptionist-Department of Education
Southwest Baptist University
08.2011 - 09.2021
High School Diploma -
Lockwood High School
Bachelor of Science - Business Administration
Southwest Baptist University
Bachelor of Science - Office Administration
Southwest Baptist University