Customer Service
Joy Nicholson
Delhaize Food Lion
Whitsett,NC
1
Language
9
years of professional experience
Dynamic Customer Lead with expertise in cash handling and POS systems. Proven track record of enhancing customer satisfaction and mentoring team members to deliver exceptional service.
Work History
Customer Lead/Cashier
7 Months- Implemented strategies to enhance customer satisfaction.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers by answering questions and fulfilling requests.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Customer Service
2 Years 2 Months- Provided exceptional customer service, addressing resident concerns promptly and professionally.
- Delivered exceptional customer service, leading to positive reviews and referrals.
- Strengthened client relationships through regular communication and excellent customer service.
- Met customer service objectives by providing superior customer service to English speaking customers.
- Delivered exemplary customer service and warmly greeted guests.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Collaborated with team members to ensure seamless customer service experiences.
Quality Inspector
2 Years 2 Months- Conducted quality inspections on production lines to ensure compliance with specifications.
- Utilized precision measurement tools to assess product integrity and functionality.
- Documented inspection results and reported discrepancies to relevant departments for resolution.
- Collaborated with production teams to implement corrective actions on quality issues.
- Developed and implemented corrective action plans for identified deficiencies.
- Analyzed operational processes to identify areas for improvement and enhance efficiency.
- Conducted thorough investigations for improved compliance with regulations and policies.
- Trained new inspectors on proper techniques, standards, and best practices for conducting inspections.
- Examined products for imperfections and defects.
Electronic Medical Record Quality Analyst
1 Year 1 Month- Analyzed electronic medical records for quality assurance and compliance with healthcare regulations.
- Developed training materials to enhance staff understanding of EMR documentation standards.
- Conducted audits on clinical data entries to ensure accuracy and integrity of patient information.
- Safeguarded patient privacy by enforcing strict access controls and regularly reviewing user activity logs within the EMR system.
- Followed up with medical staff regarding missing information in patient records.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Processed and tracked requests for medical records from external organizations.
- Assisted in preparation of medical reports for external parties.
- Assisted in training new staff on medical record processing and filing procedures.
Education
High School Diploma
Skills
Customer assistance
Workplace safety
Dependability
Cash handling
Team building
POS system proficiency
POS system operation
Training and mentoring
Accomplishments
Customer Lead
Languages
English
Timeline
Customer Lead/Cashier
Delhaize Food Lion
09.2018 - 04.2019Read More
Customer Service
The Resource
06.2016 - 08.2018Read More
Quality Inspector
Fiberon
05.2013 - 07.2015Read More
Electronic Medical Record Quality Analyst
Stanly Regional Medical Center
10.2010 - 11.2011Read More
North Stanly High School
High School Diploma
Read More