Joy K. Bundy
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Intake and Assistance Officer
Louisiana Office Of Student Financial Assistance
10.2023 - Current
- Interviews/screens students by phone, email, or a virtual assistant to become familiar with their support needs.
- Schedules/routes appointments with Comprehensive Advising Officers for individual student advising sessions.
- Onboards student referrals with the completion of relevant paperwork.
- Enters student information into case management system.
- Provides instruction and technical support on completion of the Free Application for Federal Student Aid (FAFSA), the TOPS Online application.
- Provides guidance and general information on college access planning, the qualification and application process, as well as how to find alternate sources of student financial aid.
- Remains knowledgeable of frequent legislative, procedural, and programmatic changes to all current LOSFA programs and future programs awarded and/or offered through partner entities.
Administrative Assistant to the Dean
Southern University A&M College
09.2014 - 07.2023
- Supervise the Graduate Assistants and Work Study Students
- Set work schedules for Graduate Assistants and Work Study Students
- Assist the Dean with daily task
- Schedule appointments for the Dean
- Assist future and current students with issues concerning Graduate Admissions/ Registration
- Assist potential graduating students with issues with graduation
- Review residency applications / Waive residency fees if applicable
- Review Thesis/Dissertations for graduating students
- Ensure that all thesis/dissertations are uploaded properly to ProQuest database
- Input Graduate Admissions Applications
- File documents pertaining to admissions (transcripts, GRE test scores, recommendation letters, etc.)
- Communicate with departments any discrepancies with incoming or outgoing paper work(application, admission decisions)
- Input admissions decisions
Teaching Assistant
Southern University A&M College
01.2021 - 05.2023
- Help with grading assignments and tests, providing constructive feedback to students based on results.
- Assist teachers with classroom management and document coordination to maintain positive learning environment.
- Support classroom activities, tutoring, and reviewing work.
- Assist in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Partner with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Work with teacher to optimize learning plans based on student test grades and evaluations.
- Support classroom maintenance and upkeep, organizing books and materials.
- Provide instructional support to students unable to attend regular classes.
Account Advisor I
BlueCross BlueShield Of Louisiana
01.2014 - 09.2014
- Answer calls from BlueCross BlueShield members and providers
- Respond to written inquiries about benefits or claim
- Respond to the customer in a timely manner
- Follow- up with customers; make sure concerns have been addressed
- Correspond with other departments in order to service members/providers
- Perform intensive research regarding member benefits or claims
- Mail and faxes documents to members/providers
- Advise members and providers of claims status Routes claims back for adjustment when needed
- Request refunds for members or providers when appropriate
- Provide technical support to members accessing the BlueCross BlueShield website
Education
Master of Arts - History
Southern University And A & M College
Baton Rouge, LA05.2023
Bachelor of Arts - Interdisciplinary Studies
Southern University And A & M College
Baton Rouge, LA08.2020
High School Diploma -
Eleanor McMain Magnet School
New Orleans, LA05.2001
Skills
- Certified College Advisor
- Documentation and Recordkeeping
- Customer Service
- Test and Assignment Evaluation
- Individualized Instruction
- Microsoft Suite
Timeline
Intake and Assistance Officer
Louisiana Office Of Student Financial Assistance
10.2023 - Current
Teaching Assistant
Southern University A&M College
01.2021 - 05.2023
Administrative Assistant to the Dean
Southern University A&M College
09.2014 - 07.2023
Account Advisor I
BlueCross BlueShield Of Louisiana
01.2014 - 09.2014
Master of Arts - History
Southern University And A & M College
Bachelor of Arts - Interdisciplinary Studies
Southern University And A & M College
High School Diploma -
Eleanor McMain Magnet School
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