JOY CANNIZZARO
Hollywood,FL
Summary
Results-oriented Operations Manager with a proven track record of successfully overseeing administrative, financial, and technical teams to drive efficient operations and achieve company objectives. Dedicated to streamlining processes to reduce costs and enhance organizational efficiency. Seeking a challenging role where I can leverage my expertise in operational management to contribute to organizational success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Corporate Travel Coordinator
MAT Holdings, Inc.
10.2019 - Current
- Coordinate and manage domestic and international travel for over two hundred travelers, including executive and business travelers.
- Assess travelers’ needs and make optimal travel arrangements for company business, ensuring compliance with company travel policies.
- Conduct monthly tracking and reconciliation of travel expenses and credits, ensuring accurate financial records.
- Arrange and manage group trade show reservations, coordinating logistics and ensuring seamless execution.
- Manage travel documentation for international travel, ensuring compliance with relevant regulations and requirements.
- Provide administrative assistance to select executive leaders, including calendar management, meeting coordination, and correspondence handling.
- Assist the HR department with various projects, contributing to the smooth operation of departmental initiatives.
Operations Manager
A-1 Backflow Service
08.2020 - 09.2023
- Oversaw a team of ten employees across administrative, financial operations, and technical departments.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Managed daily operations including recruiting, employee onboarding, and ensuring compliance with company KPIs and department goals.
- Processed permits, handled COI requests, and reconciled accounts to maintain regulatory compliance and client satisfaction.
- Cultivated strong client relationships, ensuring prompt resolution of issues and satisfaction with services provided.
- Managed payroll processing, ensuring accuracy and timeliness in employee compensation.
- Focused on maintaining accurate financial records to facilitate future business sale.
- Spearheaded transition to an all-electronic operation, successfully transitioning eight processes without major issues.
Livestream Administrator
Gold Coast Schools
08.2020 - 01.2021
- Managed all administrative duties related to the institution’s Live-stream and Hybrid programs.
- Scheduled and created online classes on multiple live-streaming platforms, ensuring smooth operation of virtual learning environments.
- Extracted attendance reports and other data from the platform and entered it into RealEd for company and state monitoring purposes.
- Assisted Career Counselors and instructors in verifying student information related to attendance and class requirements.
- Monitored live streams and promptly addressed any technical issues that arose during sessions to ensure uninterrupted learning experiences.
Campus Coordinator
Connecticut School Of Broadcasting
07.2016 - 03.2020
- Managed lead coordination, admissions processes, and ensured smooth instructor and student relations.
- Facilitated curriculum delivery, ensuring alignment with educational standards and objectives.
- Cultivated positive relationships with Directors and stakeholders to support campus operations.
- Implemented marketing strategies to promote the institution and attract prospective students.
- Managed studio and equipment relations, ensuring availability and proper maintenance.
- Served as the Veteran’s Affairs – School Certifying Official, ensuring compliance with VA procedures and supporting veteran students.
Senior Corporate Travel Consultant
Working Solutions (Independent)
01.2006 - 07.2016
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use various Global Distribution Systems (GDSs), including Sabre, and Worldspan
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests.
Education
Bachelor of Science - Supervision And Management W/ HR Management
Broward College
Fort Lauderdale, FL06.2023
Associate of Arts - General Studies
Broward College
Fort Lauderdale, FL05.2023
Associate of Science - Accounting Technology And Bookkeeping
Broward College
Fort Lauderdale, FL08.2021
Skills
- Corporate Travel Management
- Client relations and customer service
- Strong Communication Skills
- Financial record-keeping and analysis
- Operations analysis and optimization
- Microsoft Office 365 (Outlook, Excel, Word, PowerPoint)
- Leadership and team management
- Account Reconciliation
Certification
- Accounting Technology Operations - May 2021
- Accounting Technology Management - May 2021
- Business Management - May 2021
- Accounting Technology Specialist - Dec. 2020
- Business Operations - Dec. 2020
- Business Specialist - Aug. 2020
Timeline
Operations Manager
A-1 Backflow Service
08.2020 - 09.2023
Livestream Administrator
Gold Coast Schools
08.2020 - 01.2021
Corporate Travel Coordinator
MAT Holdings, Inc.
10.2019 - Current
Campus Coordinator
Connecticut School Of Broadcasting
07.2016 - 03.2020
Senior Corporate Travel Consultant
Working Solutions (Independent)
01.2006 - 07.2016
Bachelor of Science - Supervision And Management W/ HR Management
Broward College
Associate of Arts - General Studies
Broward College
Associate of Science - Accounting Technology And Bookkeeping
Broward College
Similar Profiles
Jovany Tapia RuizJovany Tapia Ruiz
Mezzanine 1st Shift Lead at MAT Holdings. IncMezzanine 1st Shift Lead at MAT Holdings. Inc
Darryl MorrisDarryl Morris
Maintenance Technician at Mat Holdings Inc.Maintenance Technician at Mat Holdings Inc.
EVER CERONEVER CERON
TEAM LEAD RIVETING INBOUND OUTBOUND at MAT HOLDINGS INCTEAM LEAD RIVETING INBOUND OUTBOUND at MAT HOLDINGS INC
Jace DavisJace Davis
Healthcare Coordinator at Memorial Regional Hospital HollywoodHealthcare Coordinator at Memorial Regional Hospital Hollywood
Adam PoitrasAdam Poitras
Government Information Specialist at USCISGovernment Information Specialist at USCIS