Jan Ferrendelli
Gilbert,AZ
Summary
Accomplished corporate travel professional specializing in international travel and customer service excellence. Demonstrated proficiency in Sabre and Amadeus, managing high-volume accounts with precision. Proven leadership in team management and training, with a focus on accuracy and quality. International experience in South Korea enhances cultural understanding and community involvement.
Overview
39
39
years of professional experience
Work History
Corporate Travel Counselor
Amex Global Business Travel
01.2022 - 01.2025
- Sabre and Amadeus, World Bank Account and Price Waterhouse Account, both high volume accounts requiring high touch extensive international itineraries with exceptional customer service with accuracy and attention to details.
- Recognized as quick learner, High Accuracy, Positive attitude, Customer favorite
AWC Board Member, Event Planner, Social Media Coordinator
American Womens Club South Korea
Seoul
01.2019 - 01.2021
- Facilitated acclimation of new expat arrivals to life in South Korea.
- Planned and organized group tours, social activities, and cultural events for AWC members.
- Volunteered at soup kitchens, elementary schools, and orphanages throughout South Korea.
- Gained extensive experience adapting to a new culture while living abroad.
- Engaged with diverse individuals from various backgrounds around the world.
- Navigated numerous challenges associated with relocating to a new country.
Senior Travel Coordinator, Corporate Travel Manager
ProTravel International
01.2001 - 01.2019
- International Travel Specialist, SABRE, Ticketing, Exchanges, Customer Service, Responsible for all aspects of Corporate Travel including Airline, Hotel, Car Rental, Limo Service, Meeting Space, Group Contracts, VIP service, adhering to Company Travel Policy Guidelines
- Meetings, Group Travel, Govt Travel
- Lead Agent for Veeco Instruments and GlobeComm Systems
- Exceptional Customer Service, Quality, Accuracy and High Volumes
Regional Office Manager, Senior Corporate Travel Agent
Austin Travel
01.1996 - 01.2001
- Managed a staff of 3 corporate travel agents
- High Volume Corporate Travel - SABRE Proficient, Air, Hotel, Car Rentals, Limo Service, International Documents/Visa requirements and arrangements, Created Itineraries, Issued Tickets and Exchanges, Handled Mailings and Deliveries, Setup Meeting Space and Menus
- Negotiated Group Contracts for Air, Hotel, Car Rental, Car Service and Meeting Space
- Manager Duties - Recruiting/hiring/training/performance management
- Lead Agent for Symbol Technologies and VIP
- Recognized for Exceptional Customer Service, High Volumes with Quality and Accuracy.
Airport Agent
American Airlines
Orange County Airport
01.1986 - 01.1996
- Ticketing Agent, Gate Agent, Baggage Service Agent, Training Agent, Customer Service Lead, and Supervisor responsibilities. Strong SABRE Skills. Reservation Agent SABRE for 6months
- I was recognized for excellent customer service and a good team leader, willing and able to cover many different positions. I also helped train new employees.
Skills
- Sabre and Amadeus proficiency
- Customer service excellence
- International Travel
- Travel policy compliance
- Group travel coordination
- Event coordination
- VIP services management
- Executive travel
- Corporate travel management
Timeline
Corporate Travel Counselor
Amex Global Business Travel
01.2022 - 01.2025
AWC Board Member, Event Planner, Social Media Coordinator
American Womens Club South Korea
01.2019 - 01.2021
Senior Travel Coordinator, Corporate Travel Manager
ProTravel International
01.2001 - 01.2019
Regional Office Manager, Senior Corporate Travel Agent
Austin Travel
01.1996 - 01.2001
Airport Agent
American Airlines
01.1986 - 01.1996
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