JOY COREY
Edgewater,NJ
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Personable and dedicated Customer Service Representative with extensive experience in Client Relations. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Proficient in Microsoft Office Suite (Word, Outlook, PowerPoint, Excel).
Overview
7
7
years of professional experience
Work History
Bartender
Pier 115
Edgewater , NJ
2023.11 - Current
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Developed good working relationships with fellow employees through effective communication.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Server
Concourse Club
Wood-Ridge , NJ
2024.04 - 2024.11
- Greeted customers, answered questions and recommended specials to increase profits.
- Implemented feedback from customers to improve service quality and menu offerings.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Haven Rooftop Nyc
Times Square , NY
2023.02 - 2024.04
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
Client Relations Specialist
Glenarm Restaurant
Denver , CO
2017.10 - 2022.12
- Upheld privacy and security requirements for customer information.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Created financial management mechanisms to minimize financial risk to business.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Developed trusting relationships with customers by making personal connections.
- Created successful strategies to develop and expand customer sales.
Education
Front Range Community College In Progress
01.2022
Skills
- CORE COMPETENCY
- Customer Service
- Leadership and Team Building
- Problem Solving
- Good Communication Skills
- Multi-tasking
- Quick Learner
- Motivated Self Starter
- Active listening skills
- Decision Making
- Detail-Oriented
- Conflict Resolution
- Staff Training
- Sales Planning
- Time Management
- Client Relationship Management
- Social Media Marketing Vertical
- Customer Management Software
Interests
VOLUNTEER ACTIVITIES ,
Wells Fargo-Amp the Cause Joshua Station 2018
Wells Fargo-Habitat for Humanity 2017
Additional Information
- LICENSES , Nail Technician Certified Jul 2015
Languages
Korean
Professional
References
- Jayke Baab
Human resources
Denver, Colorado
303-681-4510
- Victoria Kim
Regional Services Sr. Consultant
Foothills District
720-951-4794
- Tim Choi
CEO
Denver, Colorado
303-895-8774
Timeline
Server
Concourse Club
2024.04 - 2024.11
Bartender
Pier 115
2023.11 - Current
Server
Haven Rooftop Nyc
2023.02 - 2024.04
Client Relations Specialist
Glenarm Restaurant
2017.10 - 2022.12
Front Range Community College In Progress
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