Joy Davis
Columbus,OH
Summary
Motivated and detail-oriented professional with a proven track record of success in fast-paced and customer-focused environments. Skilled in multitasking, problem-solving, and maintaining strong client relationships. Adept at learning new systems quickly and delivering high-quality results under pressure. Brings strong communication skills, a team-player attitude, and a commitment to excellence in every role undertaken.
Overview
7
7
years of professional experience
Work History
Submit
Nationwide
06.2023 - Current
- Accurately processed and submitted new insurance policies, endorsements, and renewals in compliance with company guidelines and state regulations.
- Reviewed client applications for completeness and verified supporting documentation before submission.
- Ensured compliance with data privacy and confidentiality standards when handling sensitive client information.
- Met daily submission targets and quality assurance standards, contributing to overall team efficiency and accuracy.
Collections Agent
Credit Control
05.2018 - 07.2023
- Contact customers with overdue accounts via phone, email, or mail to secure payment.
- Negotiate payment plans that align with company policies and customer ability.
- Record and update account information and payment commitments accurately in system.
- Review delinquent accounts to determine appropriate collection action.
- Resolve customer disputes or escalate complex cases to supervisors.
- Maintain high call quality and professionalism during all interactions.
Education
Mixology -
Columbus Bartending School
Columbus, OH06.2025
Skills
- Mixology & Drink Presentation
Customer Service & Hospitality
POS & Cash Handling
Bar Cleanliness & Safety
Teamwork & Communication
Knowledge of Wine, Beer, and
Objectives
Energetic and customer-focused professional with bartending school training, seeking a bartender position to apply mixology skills, deliver exceptional service, and contribute to a lively and efficient bar environment.
Timeline
Submit
Nationwide
06.2023 - Current
Collections Agent
Credit Control
05.2018 - 07.2023
Mixology -
Columbus Bartending School
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