Onesty Ross

• Prepared & served alcoholic & non-alcoholic beverages in a fast paced environment
• Delivered excellent customer service while maintaining a friendly & professional atmosphere
• Accurately took & processed customer orders using POS systems
• Verified customer identification to ensure legal alcohol service
• Recommended drinks and upsold premium liquor to increase overall sales
• Built rapport with guests to foster repeat business and improve overall experience
• Provided tailored suggestions based on customer preferences to enhance satisfaction

• Assembled branding displays to enhance product visibility
• Conducted product demonstrations to engage customers and highlight features
• Distribute marketing collateral
• Collect customer feedback
• Encouraged signups for lead generation to build customer database
• Completed event manual and managed JET portal tasks for event organization

•Lead, mentor, and motivate teams to achieve high performance and exceed goals.
•Plan, organize, and prioritize operations to maximize efficiency and productivity.
•Monitor performance, provide feedback, and implement improvement strategies.
•Manage budgets, resources, and operational processes to ensure profitability.
•Build and maintain strong relationships with clients, staff, and stakeholders.
•Solve problems, make strategic decisions, and adapt to changing business needs.
•Drive continuous improvement and implement innovative solutions.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Assisted in managing daily restaurant operations and staff scheduling.
• Oversaw inventory management and ensured stock levels met operational needs.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Resolved customer complaints promptly to maintain satisfaction and loyalty.
• Organized special events and promotions to attract new clientele consistently.

• Provided excellent customer service in fast-paced dining environments.
• Maintained cleanliness and organization of dining areas and service stations.
• Assisted guests with menu selections and answered questions about food options.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Upheld high standards of sanitation in accordance with health department regulations.
• Explained menu items, describing ingredients and cooking methods upon request.

• Executed opening and closing duties, including printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory for smooth operations.
• Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Developed employee schedules to ensure peak time coverage while effectively managing labor costs.
• Developed strong relationships with suppliers, negotiating favorable terms and pricing.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
• Managed beverage inventory through regular assessments and collaborative corrective action planning with owners to control expenses.

• Created employee schedules that ensured coverage during peak times while reducing labor costs.
• Streamlined inventory management to maintain optimal stock levels and minimize waste.
• Established partnerships with local community organizations that enhanced brand visibility.
• Increased revenue with creative marketing initiatives and promotional events.
• Managed financial aspects of the business, including budgeting, forecasting, and reporting.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Introduced new cocktails to the menu based on market research that became popular choices among customers.

• Engaged with customers to deliver personalized service and tailored drink recommendations.
• Maintained in-depth knowledge of bar and menu options to craft drinks and offer food pairings.
• Provided drink suggestions to customers based on their preferences.
• Monitored guests' alcohol consumption to ensure responsible service and compliance with legal standards.
• Handled cash transactions and processed payments efficiently.
• Managed inventory levels and restocked supplies as needed.
• Checked identification cards for proof of age prior to serving alcoholic beverages.