Joy Downes
Cumming,GA
Summary
Dynamic Accounts Receivable Specialist III with proven expertise at Data Cash Register in optimizing cash flow and reducing outstanding balances. Skilled in invoice processing and dispute resolution, I excel in fostering client relationships and enhancing collections efficiency. Recognized for exceeding departmental cash collection goals through strategic follow-ups and effective communication.
Overview
24
24
years of professional experience
Work History
Accounts Receivable Specialist III
Data Cash Register
Alpharetta, GA
03.2002 - Current
- Assisted in processing customer invoices and maintaining accurate records.
- Supported daily reconciliation of accounts to ensure accuracy and consistency.
- Collaborated with team members to resolve billing discrepancies efficiently.
- Learned to utilize accounting software for tracking payments and outstanding balances.
- Maintained organized documentation for accounts receivable transactions and communications.
- Provided support in preparing financial reports related to accounts receivable activities.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Collaborated with sales teams to address billing discrepancies and resolve client disputes promptly.
- Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
- Aided in the reduction of bad debt write-offs through diligent monitoring of aging reports and proactive collections efforts.
- Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.
- Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
- Submitted cash and check deposits and generated cash receipts to record money received.
Education
No Degree - Business Administration
Northeast Alabama Community College
Rainesville, ALSkills
- Accounts receivable management
- Accurate payment processing
- Aging report analysis
- Credit and collections
- Invoice processing
- Microsoft Excel, Word, Outlook, Slack and Microsoft Office
- Experience with Sage, e-Automate and TIgerpaw accounting systems
- Cash application
- Collections management
- Financial software proficiency
- Dispute resolution expertise
- Payment posting
- Collections
Timeline
Accounts Receivable Specialist III
Data Cash Register
03.2002 - Current
No Degree - Business Administration
Northeast Alabama Community College