Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Matthews

Mesquite,TX

Summary

Skilled Accounts Receivable Specialist bringing 10 years' experience in credit and collections with expertise in providing suitable resolutions to client disputes. Skilled in preparing monthly reconciliation reports and statistical reports. Successful in reducing bad debt write-offs.

Overview

6
6
years of professional experience

Work History

ACCOUNTS RECEIVABLE SPECIALIST III

ZoomInfo
Vancouver, WA
09.2020 - Current
  • Conducted monthly reviews of accounts to evaluate aging and pursued collection of funds.
  • Contacted clients with overdue accounts to develop payment plans and discuss restructuring options.
  • Handled invoicing, payment processing, and documented account updates.
  • Identified and resolved billing discrepancies to maintain accurate and up-to-date systems.
  • Processed refunds, write-offs, and settlements.
  • Collaborated with the sales team to minimize credit risk while optimizing sales profitability.
  • Addressed correspondence and inquiries from customers and vendors.

Account Resolution Specialist

Providence Health & Services
Portland, OR
08.2019 - 08.2020
  • Engaged in inbound and outbound calls with customers to negotiate payment arrangements and establish payment plans.
  • Assessed the financial situation and payment capabilities of patients with outstanding balances.
  • Extracted, reviewed, and interpreted billing statements, charge information, insurance benefits, and related data from multiple sources to resolve account balances.
  • Adhered to policies and ensured compliance with internal and Federal HIPAA regulations.
  • Maintained thorough documentation of actions and customer interactions.
  • Managed a high volume of daily calls to meet the demands of the collections department.

Medical Registrar

CDI/Epic Imaging
Portland, OR
03.2017 - 10.2018
  • Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Interviewed patients to complete documents, case histories and intake and insurance forms.
  • Processed patient medical records requests in compliance with HIPAA guidelines.
  • Accessed patient charts to collect, abstract and extrapolate patient data.
  • Collected, evaluated and stored documents securely in permanent records.
  • Leveraged scheduling system to determine availability of date and time requested.

Education

High School Diploma -

Spanaway Lake High School
Spanaway, WA
06.2005

Some College (No Degree) - Business Administration And Management

Mt. Hood Community College
Gresham, OR

Skills

  • Three years of NetSuite ERP experience
  • Three years of SalesForce experience
  • Operational Processes
  • Interpersonal Communication Skills
  • Creative Problem Solving
  • Proactive and Self-Motivated
  • Time Management
  • Precision and Accuracy
  • Bill Payment and Recordkeeping
  • Invoicing Proficiency
  • Accounts Receivable Expertise
  • Critical Thinking
  • Departmental Collaboration
  • Excellent Verbal and Written Communication

Timeline

ACCOUNTS RECEIVABLE SPECIALIST III

ZoomInfo
09.2020 - Current

Account Resolution Specialist

Providence Health & Services
08.2019 - 08.2020

Medical Registrar

CDI/Epic Imaging
03.2017 - 10.2018

High School Diploma -

Spanaway Lake High School

Some College (No Degree) - Business Administration And Management

Mt. Hood Community College

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Victoria Matthews