Joy Eckman
Tampa
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Gaming Associate
Cardroom Tech
Dania Beach, FL
01.2026 - 03.2026
- Assisted customers with game rules and navigation of gaming platforms.
- Monitored gameplay to ensure compliance with house rules and regulations.
- Provided technical support for gaming equipment and software issues.
- Collaborated with team members to enhance customer satisfaction and engagement.
- Resolved customer inquiries efficiently, fostering positive experiences within the gaming environment.
Barista
HMS Host International/Starbucks
Fort Lauderdale, FL
07.2025 - 01.2026
- Delivered high-quality beverages in fast-paced environment while maintaining consistent presentation standards.
- Operated espresso machines and coffee brewing equipment to prepare a variety of specialty drinks.
- Provided exceptional customer service by engaging with customers and addressing inquiries promptly.
- Maintained cleanliness and organization of workstations, ensuring compliance with safety regulations.
- Assisted in inventory management, restocking supplies to optimize workflow efficiency during peak hours.
- Adapted quickly to changing priorities and demands in a dynamic retail setting, ensuring seamless operations.
Cashier
Publix
Hollywood, FL
01.2025 - 07.2025
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Handled cash, credit, and gift card transactions efficiently.
- Resolved customer issues promptly, enhancing overall shopping experience.
- Monitored inventory levels at checkout stations, reporting shortages to management.
- Adapted quickly to new policies and procedures to maintain compliance with company standards.
Document Specialist
TEKsystems/ Freedom Mortgage
Fisher, IN
01.2024 - 04.2025
- Organized and maintained document management systems for efficient retrieval and storage.
- Reviewed and validated loan documents to ensure compliance with regulatory standards.
- Collaborated with cross-functional teams to streamline document processing workflows.
- Trained new team members on documentation procedures and best practices.
- Implemented quality control measures to enhance accuracy of processed documents.
- Developed templates for standardizing document formats across departments.
- Analyzed feedback to improve document handling processes, reducing turnaround times.
Education
Bachelor of Science - Accounting
Purdue Global University
West Lafayette, IN05-2030
High School Diploma -
Highline High School
Burien, WA06-1998
Skills
- Gaming platform proficiency
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Payout monitoring
- Multitasking
- Social media engagement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Thai
Native or Bilingual
Timeline
Gaming Associate
Cardroom Tech
01.2026 - 03.2026
Barista
HMS Host International/Starbucks
07.2025 - 01.2026
Cashier
Publix
01.2025 - 07.2025
Document Specialist
TEKsystems/ Freedom Mortgage
01.2024 - 04.2025
Bachelor of Science - Accounting
Purdue Global University
High School Diploma -
Highline High School