Erika Sotelo-Moreno
San Jose,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated to maintain customer satisfaction and contribute to company success. Experienced in fast-paced environments and adaptable to last-minute changes. Focused on supporting team success and achieving positive results. Community Manager focused on promoting a background in conflict resolution and quick decision making. Possessing the skills needed to ensure a peaceful, safe community.
Overview
8
8
years of professional experience
Work History
Gaming Associate
Knighted Ventures
San Jose, CA
11.2022 - Current
- Monitor and analyze payouts.
- Answer questions about casino card game rules and policies.
On-Site Community Manager
Prodesse Property Group
San Jose, CA, CA
11.2018 - Current
- Collect rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Gain tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Boost tenant retention by addressing issues to achieve speedy resolution.
- Perform regular inspections on buildings, common areas, and vacant units, identifying necessary repairs.
- Keep HOA in good legal standing through proper documentation and implementation of required actions.
Retail Assistant Manager
Swarovski
Milpitas, CA
07.2021 - 06.2022
- Arrange display cases when receiving new inventory.
- Delegated work to staff, setting priorities and goals.
- Developed strategies to increase sales and profitability.
- Processed sales transactions via cash register and telephone orders.
- Supervised bank deposits and inventory receipts as part of closing procedures.
Delivery Driver
Amazon
San Jose, CA
08.2020 - 05.2021
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Transported and safely delivered items to prevent damage or loss.
- Handled customer service complaints with knowledgeable responses to maintain trust and company loyalty.
Driver
Uber
San Francisco, CA
06.2019 - 07.2020
- Picked up clients from specific locations to transport and drop off at destinations.
- Documented customer service issues, expenses, mileage, and other key information.
Production Associate
Tesla
Fremont, CA
11.2017 - 04.2019
- Diligently maintained safety and quality standards.
- Completed product assembly according to standardized procedures.
- Inspected and repaired products to meet project expectations.
- Used hand and power tools to perform operational and routine tasks.
Leasing Consultant
Davidon Homes
Tracy, CA
05.2017 - 10.2017
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
Education
High School Diploma -
Woodside High School
Woodside, CA06.2014
Skills
- Property Management
- Community marketing
- Tenant and eviction laws
- Team management
- OneSite, Yardi, LRO and MRI programs
- Microsoft Office
- Friendly, positive attitude
- Conflict resolution
- Good work ethic
- Customer service
- Reliable & trustworthy
- Organizational skills
- Communication Skills
- Fluent in Spanish
Timeline
Gaming Associate
Knighted Ventures
11.2022 - Current
Retail Assistant Manager
Swarovski
07.2021 - 06.2022
Delivery Driver
Amazon
08.2020 - 05.2021
Driver
Uber
06.2019 - 07.2020
On-Site Community Manager
Prodesse Property Group
11.2018 - Current
Production Associate
Tesla
11.2017 - 04.2019
Leasing Consultant
Davidon Homes
05.2017 - 10.2017
High School Diploma -
Woodside High School
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