Elias Blanco
Hollister,CA
Summary
Results-driven Gaming Associate and Production Manager with expertise in team collaboration, safety compliance, and process improvement. Successfully resolved customer inquiries and optimized production workflows, contributing to enhanced customer satisfaction and operational performance.
Overview
1
1
Language
5
5
years of professional experience
Work History
Gaming Associate
Knighted Ventures
Gilroy, California
04.2024 - Current
- Educated customers on gaming features, updates, and troubleshooting processes.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Collected and recorded data using Excel spreadsheets to support analytical insights.
- Trained new staff on operational procedures and customer service standards.
- Employed knowledge of game rules and regulations to deal appropriate amount of cards at specific intervals and facilitate fast-paced, congenial gameplay.
- Developed strong relationships with customers to ensure repeat business.
- Answered patron questions about game rules and casino policies to promote positive customer service and brand loyalty.
Production Manager
Grief
Santa Clara, California
09.2022 - 11.2023
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Managed materials to meet production goals and specific customer demands.
- Analyzed production processes to identify areas for improvement in efficiency and cost savings.
- Coached and mentored employees to develop and enhance career skills.
- Provided input for performance reviews and identified areas for additional improvement.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Monitored staff training and output to meet compliance, productivity and revenue goals.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Established clear communication channels between management and staff members.
- Created SOPs and documented system, planning criteria and procedures.
- Reviewed customer feedback to determine if changes are necessary in order to improve product quality or customer satisfaction levels.
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
- Created reports on productivity levels, cost analysis, and inventory status.
- Developed safety protocols and conducted training sessions for compliance with regulations.
Utility Worker
Grief
Santa Clara
03.2022 - 09.2022
- Operated machinery for waste processing and material handling.
- Maintained cleanliness and organization of work areas.
- Assisted in loading and unloading materials from vehicles.
Utility Worker
Grief
Santa Clara, CA
05.2021 - 08.2022
- Operated machinery for waste processing and material handling.
- Assisted in loading and unloading materials from vehicles.
- Conducted routine inspections of equipment and tools.
- Conducted safety inspections on all equipment used in the operation of utilities.
- Troubleshot problems in the field by performing tests on equipment and making necessary adjustments.
- Operated various types of power tools safely and efficiently to make repairs or adjustments.
- Disassembled, cleaned, inspected, repaired, reassembled and tested machinery components.
- Utilized hand tools for repairs and maintenance as needed.
- Maintained cleanliness and organization of work areas.
- Collaborated with team members to complete daily tasks efficiently.
- Reported issues to supervisors for timely resolution.
- Assisted in training employees on proper use of equipment related to utility operations.
- Inspected finished work for quality and customer requirements.
- Ensured compliance with applicable laws and regulations governing utilities operations.
- Wore appropriate clothing, erected barricades and signage and used proper equipment and tools.
- Provided technical assistance to other departments regarding utility systems issues.
- Discarded defective or damaged equipment following procedures.
Education
Some College (No Degree) - Business Administration And Management
Merced College
Merced, CASkills
- Customer service
- Data analysis
- Technical troubleshooting
- Inventory management
- Quality control
- Process improvement
- Operational efficiency
- Safety compliance
- Performance analysis
- Equipment maintenance
- Mechanical maintenance
- Time management
- Team collaboration
- Problem resolution
- Conflict mediation
- Relationship building
- Communication skills
- Adaptability and flexibility
- Self motivation
- Task prioritization
- Quality assurance
- Research
Languages
English
Professional
Accomplishments
- Top 10% with Knighted Ventures in catching mistakes and customers service problem solving.
- Elected “Mr. Not Above It” one of the three pillars Knighted Ventures associates aim to achieve. For helping other associates and the company to improve and focus on employee retention and skill building
- Youngest operational manager in Grief at the age of 26, until promotion of my younger brother at 24 whom I also mentored
Timeline
Gaming Associate
Knighted Ventures
04.2024 - Current
Production Manager
Grief
09.2022 - 11.2023
Utility Worker
Grief
03.2022 - 09.2022
Utility Worker
Grief
05.2021 - 08.2022
Some College (No Degree) - Business Administration And Management
Merced College