Joy Everett
Grenada,MS
Summary
Flexible Team Member eager to learn new tasks and ready to adapt to any work environment. Highly organized individual who has had years of customer service experience. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Team Member
AmeriCorps Program
Grenada, MS
09.2022 - Current
- Tutored children and improved their reading, writing, and math skills
- Devised various approaches that improved students' ability to comprehend
- Contributed actively to various community events
Customer Service Representative
It's Fashion
Grenada, MS
06.2022 - 11.2023
- Enhanced worker and customer safety through the implementation of learned policies and procedures
- Utilized customer service expertise to assist customers in locating desired items
- Provided effective solutions to customer problems.
- Calculated growth and weekly goal targets
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Cititrends
Grenada, MS
02.2021 - 06.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Communicated regularly with customers to gain insights into their needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Bachelor of Social Work -
Delta State University
Cleveland, MS05.2020
Associate Degree in Psychology -
Holmes Community College
Grenada, MS05.2018
Skills
- Customer Service
- Attention to Detail
- Complex Problem-Solving
- Computer Skills
- Teamwork and Collaboration
- Decision-making capabilities
References
- Ms. Portia Booker, Supervisor, Grenada Elementary School, 250 Pender Dr, Grenada, MS, 38901, 662-809-6810
- Ms. Leslie Holland, Colleague, Grenada Elementary School, 250 Pender Dr, Grenada, MS, 38901, 662-226-8900
- Ms, Narkitha McCorkel, Store Manager, It's Fashion, 1234 Sunset Dr, Grenada, MS, 38901, 662-307-0570
- Ms. Kamedria Russel, 1st Assistant Manager, It's Fashion, 1234 Sunset Dr, Grenada, MS, 38901, 662-417-5154
- Mrs. Barbara Brooks Reed, Supervisor, Bountiful Blessings Preschool, 2353 Carrollton Rd, Grenada, MS, 38901, 662-227-9693
- Mrs. Starkiasha Moore, Mississippi Department of Child Protective Services, 1240 Fairground Road Suite D, Grenada, MS, 38901, 662-614-3398, sforrest30490@yahoo.com
Timeline
Team Member
AmeriCorps Program
09.2022 - Current
Customer Service Representative
It's Fashion
06.2022 - 11.2023
Customer Service Representative
Cititrends
02.2021 - 06.2022
Bachelor of Social Work -
Delta State University
Associate Degree in Psychology -
Holmes Community College