Joy Fickas
Summary
Dynamic entrepreneur with a proven track record in small business operations and customer relations. Successfully expanded product offerings and navigated economic challenges while enhancing client service through effective communication. Cultivated lasting relationships, resulting in increased referrals and repeat business. Skilled in market research and strategic marketing initiatives to drive growth.
Overview
13
13
years of professional experience
Work History
Owner/Retail Buisness
Self Employed
Dallas, GA
10.2012 - 10.2024
- Managed day-to-day operations, ensuring efficiency and quality of services provided.
- Cultivated client relationships through effective communication and personalized service approaches.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Front Desk Agent
West Georgia Family Denistry
Douglasville
02.2012 - 07.2014
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Coordinated with dental staff to facilitate seamless patient flow throughout the office.
- Maintained accurate patient records, ensuring compliance with privacy regulations and office policies.
Education
High School Diploma -
Airport High
West Columbus, SC Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Client service
Timeline
Owner/Retail Buisness
Self Employed
10.2012 - 10.2024
Front Desk Agent
West Georgia Family Denistry
02.2012 - 07.2014
High School Diploma -
Airport High