Summary
Overview
Work History
Education
Skills
Timeline
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JOY GRAVES

Glendale,AZ

Summary

I am an attentive employee with 13+ years of experience in both clinical and administrative duties. I am seeking a full-time position where I can apply my knowledge and skills for continuous improvement.

Overview

10
10
years of professional experience

Work History

MEMBER OUTREACH SPEACIALIST

Devoted Health
01.2022 - Current
  • Managed hypertension claims and educated members on healthy levels
  • Worked in a fast-paced call environment
  • Engaged with members to understand their needs and give support to achieve their health goals
  • Experience with Excel and Word


BACK OFFICE SUPERVISOR

Arizona Dermatology
01.2015 - 01.2022
  • Assisted with administrative duties such as maintaining backoffice flow, training new hires, holding BO meetings with staff on new updates, disciplinary actions if warranted, etc
  • Assisted providers with patients and surgeries (MOHS, EXC, EDC, wound care)
  • Maintained office structure and processes to promote teamwork and performance
  • Enhanced team productivity through regular performance monitoring and feedback sessions.
  • Provided ongoing support and guidance to team members, fostering a positive work environment conducive to growth and excellence.

Education

Medical Assistant Degree -

Apollo College
Phoenix, AZ
01.2005

High School Diploma -

Peoria High School
Peoria, AZ
01.2003

Skills

  • Administrative Skills
  • Leadership
  • Training and mentoring
  • MOHS surgery knowledge
  • EMR software
  • Phlebotomy
  • Multitasking and prioritization
  • Excel and Word experience

Timeline

MEMBER OUTREACH SPEACIALIST

Devoted Health
01.2022 - Current

BACK OFFICE SUPERVISOR

Arizona Dermatology
01.2015 - 01.2022

High School Diploma -

Peoria High School

Medical Assistant Degree -

Apollo College

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JOY GRAVES