JOY HOOPER
South Hampton,NH
Summary
Dynamic professional with extensive experience at National Grid, excelling in strategic planning and project management. Proven track record in leadership and relationship management, driving process improvements that enhance operational efficiency. Adept at data analysis and fostering team collaboration, committed to delivering exceptional customer service and achieving organizational goals.
Overview
36
36
years of professional experience
Work History
DER Analyst
Unitil Corporation
Exeter, NH
06.2023 - Current
Field Service Dispatcher
Unitil Corporation
Portsmouth, NH
10.2020 - Current
Operations Coordinator
Unitil Corporation
Exeter, NH
10.2021 - 06.2023
Front End Cashier
Total Wine & More
Danvers, MA
04.2020 - 10.2020
Senior Work Coordinator
National Grid
Waltham, MA
08.2018 - 04.2020
Temporary role Dispatch Scheduling
National Grid
Northboro, MA
06.2018 - 08.2018
Senior Work Coordinator
National Grid
Waltham, MA
04.2014 - 06.2018
Senior Dispatch & Scheduling Supervisor
National Grid
Northboro, MA
09.2011 - 04.2014
Senior Resource Planner
National Grid
Beverly, MA
07.2006 - 09.2011
Construction Coordinator
National Grid
Malden, MA
10.2001 - 07.2006
Distribution Dispatcher
Essex County Gas
Amesbury, MA
12.1999 - 10.2001
Customer Accounting Clerk
Essex County Gas
Amesbury, MA
12.1989 - 12.1999
Education
Certificate of Completion - Coaching For Leadership Development
Masterman Coaching
Hampton, NH10-2024
Supervisor enablement - Leadership Development
National Grid
Waltham, MA, USA01.2011
Certificate of completion - Women Empowerment
National Grid
Waltham, MA, USA01.2010
Certificate of completion - Gas Operations
Northeast Gas Association
Smithfield, RI, USA01.2008
Skills
- Strategic planning
- Leadership and development
- Relationship management
- Change management
- Conflict resolution
- Process implementation
- Organizational skills
- Dependability and reliability
- Independent work
- Project management
- Effective communication
- Team collaboration
- Customer service excellence
- Data analysis
Activities And Volunteer
- United Way of the North Shore, Team lead for yard enrollment, 2007, 2008, 2009
- Tough Warrior Princess, Volunteer, Non-profit organization that supports survivors and families living with breast cancer. Various Saturdays depending on their need, moving supplies for survivor baskets and organizing baskets. Ongoing volunteerism.
Timeline
DER Analyst
Unitil Corporation
06.2023 - Current
Operations Coordinator
Unitil Corporation
10.2021 - 06.2023
Field Service Dispatcher
Unitil Corporation
10.2020 - Current
Front End Cashier
Total Wine & More
04.2020 - 10.2020
Senior Work Coordinator
National Grid
08.2018 - 04.2020
Temporary role Dispatch Scheduling
National Grid
06.2018 - 08.2018
Senior Work Coordinator
National Grid
04.2014 - 06.2018
Senior Dispatch & Scheduling Supervisor
National Grid
09.2011 - 04.2014
Senior Resource Planner
National Grid
07.2006 - 09.2011
Construction Coordinator
National Grid
10.2001 - 07.2006
Distribution Dispatcher
Essex County Gas
12.1999 - 10.2001
Customer Accounting Clerk
Essex County Gas
12.1989 - 12.1999
Certificate of Completion - Coaching For Leadership Development
Masterman Coaching
Supervisor enablement - Leadership Development
National Grid
Certificate of completion - Women Empowerment
National Grid
Certificate of completion - Gas Operations
Northeast Gas Association
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