photography
Todd Wiese
Bloomington
Summary
Dynamic leader with over 25 years of experience in cultivating relationships, guiding cross-functional teams, and delivering exceptional service in customer-centric environments. Recognized for outstanding communication abilities and a collaborative leadership style that unites individuals toward common objectives. Committed to community service and dedicated to creating welcoming, positive experiences that enhance long-term engagement and loyalty. Eager to leverage leadership skills, customer service expertise, and community involvement at the YMCA to strengthen member relationships, develop staff capabilities, promote wellness initiatives, and further the organization’s mission of serving individuals and families.
Overview
28
28
years of professional experience
Work History
Technical Analyst / Business Analyst /Insurance Underwriter
State Farm Insurance
Bloomington, Illinois
01.1999 - Current
- Orchestrated teamwork across various departments to develop and execute solutions aimed at improving service delivery for millions of State Farm customers nationwide.
- Developed and maintained collaborative relationships across departments to support effective business customer underwriting in accordance with agency standards.
- Transformed business requirements into effective solutions aimed at improving customer service and operational efficiency.
- Executed comprehensive implementation and testing strategies to uphold high standards of quality and accuracy in project outcomes.
- Facilitated tailored insurance solutions to enhance customer satisfaction and drive business profitability.
- Facilitated project success by leveraging expertise and fostering collaboration among team members.
Education
Bachelor's Degree - Psychology, History
University of South Dakota
01.1993
Skills
- Team Leadership & Coaching
- Customer Engagement & Relationship Building
- Community Outreach
- Volunteer Leadership
- Communication & Public Relations
- Business & Technical Analysis
- Project Leadership
- Problem Solving
- Microsoft Office Suite
- Strategic Planning
- Process Improvement
- Cross-Functional Collaboration
- Inspiring and collaborative leadership
- Outstanding interpersonal communication
- Customer-focused relationship building
- Team development and mentoring
- Community engagement
- Strategic thinking
- Conflict resolution
- Organization and time management
- Adaptability and continuous improvement
Interests
Community Leadership & Volunteer Service
- Stewardship Committee Chair, Lead committee initiatives that support community engagement and organizational stewardship., Coordinate volunteers and committee members to accomplish shared goals and strengthen community involvement., Promote collaboration, communication, and responsible planning to advance the committee's mission.
- Midwest Food Bank Volunteer, Volunteer every other week assisting with food distribution and community service efforts., Support programs that provide essential resources to individuals and families throughout the community., Demonstrate a strong commitment to serving others through consistent volunteerism.
Timeline
Technical Analyst / Business Analyst /Insurance Underwriter
State Farm Insurance
01.1999 - Current
Bachelor's Degree - Psychology, History
University of South Dakota