Joy Johnson-Barnes
Brooklyn,NY
Summary
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Recognized by patients for delivering five-star patient care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
PCA
At Home Care Staffing
10.2023 - 01.2024
- Improved patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Army Recruit
Army
07.2023 - 10.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Patient Ambassador
Sodexo Healthcare
Fredericksburg, VA
11.2022 - 02.2023
- Enhanced patient satisfaction by promptly addressing concerns and providing empathetic support during their healthcare journey.
- Improved hospital''s reputation for excellent patient care by consistently delivering compassionate assistance to patients and families.
- Streamlined the admissions process for a more efficient and positive experience, assisting patients with paperwork and answering questions.
- Developed strong relationships with patients, fostering trust through open communication and attentive listening skills.
- Proactively identified potential issues affecting patient satisfaction by conducting regular rounds on assigned units or areas within the facility.
- Followed document protocols to safeguard confidentiality of patient records.
Customer Service Representative
Maximus
Fredericksburg, VA
04.2021 - 11.2021
- Answer the phone and respond to people who had questions covid related
- Provide callers with the information they needed for questions related.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Front Desk Clerk
Quality Inn and Suites
08.2019 - 03.2020
- I had responsibilities to watch the front desk and lobby
- Sometimes make the breakfast when have to
- I had to watch the cash draw and be responsible for the money and guest that come to the hotel
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Cashier/Customer Service
Taco Bell
11.2016 - 12.2017
- Greeted customers at arrival and offered assistance
- Handle cash and card operations
- Greet customers and resolve customer inquiries
- Answer customer questions about products
- Responsible for dismantling, organizing, and cleaning register station after close
- Handled cash and card operations
- Maintain knowledge of current promotions and all store policies.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier/Customer Service
KFC
04.2014 - 10.2015
- Manage shift assignments
- Answer store phone calls and offer assistance accordingly
- Responsible for dismantling, organizing, and cleaning register station after close
- Manage busy register with over 50 customers per day
- Count cash drawer at the beginning and end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School -
Spotsylvania High School
Spotsylvania, VASkills
- Customer service
- Sales
- Front desk
- Communication skills
- Hospitality
- Cash handling
- Typing
- Cashiering
- Guest services
- Computer skills
- Quick learner
- Great with customers
- Great communication
- Problem solving
- End of life care
- Vital signs monitoring
- Cultural Sensitivity
- Medical terminology knowledge
Timeline
PCA
At Home Care Staffing
10.2023 - 01.2024
Army Recruit
Army
07.2023 - 10.2023
Patient Ambassador
Sodexo Healthcare
11.2022 - 02.2023
Customer Service Representative
Maximus
04.2021 - 11.2021
Front Desk Clerk
Quality Inn and Suites
08.2019 - 03.2020
Cashier/Customer Service
Taco Bell
11.2016 - 12.2017
Cashier/Customer Service
KFC
04.2014 - 10.2015
High School -
Spotsylvania High School