Open To Work
Hi, I’m
JOY KRASNEVICH
Lorain,OH
Summary
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences. Highly-motivated, with a Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
25
years of professional experience
6
years of post-secondary education
Work History
Civista BankBerlin Heights, Ohio
Branch Operations Specialist
02.2025 - Current
Job overview
- Managed daily branch operations, improving service delivery consistency.
- Implemented policies to enhance compliance and risk management practices.
- Enhanced mock audit outcomes, achieving a score of 3.5 out of 4, demonstrating compliance readiness.
- Facilitated training sessions on operational procedures, increasing team knowledge and adherence.
- Assisted customers with account inquiries and transaction processing.
Genfed Financial Credit UnionLorain, Ohio
Head Teller
01.2022 - 10.2024
Job overview
- Highly skilled at accurately, receiving and processing all banking transactions
- Maintained and controlled vault cash, ran vault operations accurately, ordered branch cash and supplies.
- Ensure compliance, ensure the branch complies with federal laws and regulations
- Financial administration, part of compliance group: B.S.A ,C.T.R's
- Balancing drawers, balancing tellers, and reconciling cash discrepancies
- Mastered all head teller skills and requirements
- Confidently ran branch in absence of the branch manager
- Supervised and assisted tellers in identifying and correcting out-of-balance conditions while training them.
- Supervised daily operations of the teller line and staff activities.
SAVE~A~LOTLorain, USA
Head Cashier/Front End Lead Supervisor
01.2001 - 01.2021
Job overview
- Efficiently supervised, trained and developed team members in accordance with company, policies and procedures
- Supervised and trained cashier staff on customer service standards.
- Managed cash register operations efficiently during peak business hours.
- Conducted regular cash audits to ensure accurate cash handling practices.
- Handled various payment methods, ensuring smooth transactions for customers.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly
- Gained multiple positive reviews highlighting commitment to exceptional customer service and work skills
- Built relationships with customers to increase likelihood of repeat business
- Fostered a positive work environment by treating employees and customers with respect and consideration
- Gained multiple positive reviews highlighting commitment to exceptional customer service and work skills
Education
VERMILION HIGH SCHOOL
09.1996 - 06.2000
EHOVE
08.1998 - 06.2000
Skills
- Teller operations
- Transaction processing
- Payment processing
- Cash management
- Vault management
- Financial management
- Compliance
- Operational efficiency
- Process improvement
- Supervision
- Team development
- Sales strategy
- Customer service
- Relationship building
- Customer satisfaction
- Operational compliance
- Risk management
Timeline
Branch Operations Specialist
Civista Bank
02.2025 - Current
Head Teller
Genfed Financial Credit Union
01.2022 - 10.2024
Head Cashier/Front End Lead Supervisor
SAVE~A~LOT
01.2001 - 01.2021
EHOVE
08.1998 - 06.2000
VERMILION HIGH SCHOOL
09.1996 - 06.2000