Joy Lee
Summary
Dynamic and results-oriented professional with a proven track record at Tom's Farm, excelling in hospitality service and exceptional customer service. Leveraged strong work ethic and problem-solving skills to enhance customer satisfaction and streamline operations. Expert in cash handling and fostering guest engagement, significantly boosting efficiency and creating memorable experiences.
Overview
5
5
years of professional experience
Work History
Server/Cashier
Tom's Farm
02.2022 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Math Tutor
Self-employed
08.2018 - 06.2023
- Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
Education
Bachelor of Science - Cell, Molecular, And Developmental Biology
University of California, Riverside
Riverside, CA06.2027
High School Diploma -
Veritas Classical Academy
Fullerton, CA06.2023
Skills
- Strong Work Ethic
- Hospitality service expertise
- Exceptional customer service
- Cleanliness standards
- Service prioritization
- Foreign language proficiency
- Cash Handling
- Guest Engagement
- Respectful and Compassionate
- Time Management
- Problem-Solving
Languages
English
Native or Bilingual
Korean
Full Professional
Timeline
Server/Cashier
Tom's Farm
02.2022 - 09.2023
Math Tutor
Self-employed
08.2018 - 06.2023
Bachelor of Science - Cell, Molecular, And Developmental Biology
University of California, Riverside
High School Diploma -
Veritas Classical Academy