Joy Magtira
Buckley
Summary
Dedicated to cultivating trust with members and internal staff by embodying the organization's core values: Trust, Advocacy, Prosperity, Equity, Empathy, and Simplicity. A strong advocate for Harborstone's members, consistently providing pathways to financial equity and prosperity while equipping them with essential tools for success. Expertise in effectively communicating the value of financial products, services, and solutions empowers communities to realize their full potential. Committed to fostering an environment where every member feels supported and equipped to thrive financially.
Overview
13
13
years of professional experience
Work History
Harborstone Credit Union
01.2021 - Current
- Provide an exceptional experience to our members and staff in alignment with Harborstone’s core values.
- Consistently meet daily department demands and promote member satisfaction, retention, and expansion.
- Maintain up-to-date knowledge of all consumer loan criteria and current credit union policies and procedures.
- Research and resolve internal and external member issues in a timely, consistent, and professional manner.
- Assist in reviewing current processes, procedures, and policies to identify and recommend improvements.
- Perform complex research requiring problem-solving using knowledge of loan products.
- Perform loan maintenance (hand posting and payment adjustments for all loan types).
- Maintain accurate reporting, appropriate tracking, and measurement of department activity and results.
- Balance and reconcile loan accounting general ledgers.
Boeing Employee Credit Union
01.2019 - 01.2021
- Helping customers daily, researching account problems and implementing appropriate solutions
- Served as a back-up Deposit and Payment Processing Representative
- Corrected any data entry error to prevent later issues such as duplication or data degradation
- Verified data integrity.
- Processing ACH transfer from External/Internal bank.
- Processing Domestic Wire Transfer.
- Verifying fraud account activities.
- Operated image scanners to capture check and remittance documents for various work types.
- Trained and mentored processing operational procedures.
- Ensured all records and documentation were maintained in a secure and systematic manner.
Star Cruises Luxury Ship
01.2013 - 01.2018
- We welcome guests into our clean, safe, comfortable home and provide a fun and relaxing social experience.
- Demonstrate the brand promise in everything you do.
- Provides outstanding service when interacting with our guests. When dealing with customer complaints, do so with compassion and empathy.
Education
Bachelor of Science -
Philippine Women's University
01-2014
High School Diploma -
Marybelle Montessori Highschool
01-2009
Skills
- Resolving customer disputes
- ACH workflow optimization
- Data analysis proficiency
- Data-driven problem resolution
- Customer engagement strategies
- Effective customer support
- First aid certification holder
- Trained in CPR techniques
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
Languages
English
Native or Bilingual
Timeline
Harborstone Credit Union
01.2021 - Current
Boeing Employee Credit Union
01.2019 - 01.2021
Star Cruises Luxury Ship
01.2013 - 01.2018
Bachelor of Science -
Philippine Women's University
High School Diploma -
Marybelle Montessori Highschool