- Baking
- Participating in fundraising events to support local charities, schools, or community projects
- Dancing
JOY MANNING
Assistant Manager
Cumberland Gap,Tennessee
Work Preference
Overview
30
30
years of professional experience
1
1
Certification
Summary
Adept in quality control and inventory management, my tenure at SumRiko Tennessee Inc honed my skills in Excel expertise and effective communication. Demonstrated ability to exceed in fast-paced environments by streamlining processes and enhancing operational efficiency, culminating in a 15% improvement in production line output.
Work History
Cashier
Hobby LMobby
Middlesboro, Kentucky
04.2024 - 06.2024
- Accurately processed customer payments using cash, credit cards, and checks.
- Ensured cleanliness of checkout area by diligently cleaning counters, shelves, and windows to enhance customer experience.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning. Was hired temporarily for store set up there was 70 of us and it ended up being 38 they could only keep 15 of us.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning. Was hired temporary for store set up there was 70 of us and it ended up being 38 they could only keep 15 of us.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Assisted in restocking shelves to maintain organized and accessible product displays. when necessary to maintain an organized display area.
- Built and maintained positive working relationships with co-workers.
Quality Control Inspector
SumRiko Tennessee Inc.
Tazewell, Tennessee
07.2021 - 06.2024
- Executed standard operating procedures during daily inspections to ensure compliance with quality standards.
- Documented inspection results and corrective actions to support quality control initiatives.
- Maintained inspection records and documentation associated with quality program. Evaluated parts for compliance with quality specifications and performance requirements. and made sure they were up to standard.
Assistant Manager
Circle K
Middlesboro, KY
07.2025 - Current
- Directed daily store operations, ensuring consistent customer service and smooth workflow execution.
- Trained team members on parts lookup, merchandising standards, and sales support procedures.
- Monitored inventory levels, resolved stock discrepancies, and supported accurate product replenishment.
- Supervised cash handling, register accuracy, and compliance with loss prevention procedures.
- Resolved escalated issues, maintaining service quality and timely decision-making.
- Supervised team performance, providing coaching, feedback, and accountability for assigned responsibilities.
- Trained staff on procedures, performance expectations, and customer service practices.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted customers with product selection, questions, and purchase decisions
- Restocked merchandise, organized shelves, and maintained clean sales floor presentation
- Resolved customer concerns professionally, supporting returns, exchanges, and service recovery
- Trained new associates on register operations, store policies, and customer service standards
- Supported opening and closing duties, ensuring readiness for daily retail operations
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Food and Beverage Cashier
Chick-fil-A
Harrogate, Tennessee
04.2024 - 06.2025
- Ensured cleanliness of dining area by promptly wiping down tables and chairs between customer visits, enhancing guest experience.
- Verified that customers received correct change during transactions at the register.
- Processed refunds and exchanges per company policy.
- Greeted guests warmly upon arrival and provided menus for their review.
- Welcomed guests upon arrival and presented menus, contributing to a positive dining atmosphere.
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
- Trained and supervised new employees, fostering a knowledgeable team to uphold service standards.
- Processed customer payments accurately using POS system and balanced cash drawer.
- Greeted guests warmly and entered orders with speed and attention to detail.
- Trained new cashiers on register procedures, guest service, and transaction accuracy.
- Monitored cash-handling procedures to reduce errors and protect store assets.
- Adapted to high-volume service periods while preserving efficiency and consistent order accuracy.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
Assembly Line Worker
Homesteader
Tazewell, Tennessee
10.2018 - 07.2021
- Adhered to standard operating procedures, ensuring quality compliance.
- Achieved production goals and deadlines through efficient and accurate work.
- Operated hand tools, power tools, and other machines for the assembly process.
Data Entry Clerk
Lee Oil Company LLC
Middlesboro, Kentucky
08.2010 - 10.2018
- Updated databases with new entries, maintaining data accuracy and integrity.
- Managed large volumes of paperwork and records, enhancing organizational efficiency.
- Collaborated with colleagues to complete projects on schedule, ensuring alignment on tasks.
Parts Counter Person
Cumberland Ford Motors
Middlesboro, Kentucky
04.2007 - 10.2008
- Collaborated with team members on projects to streamline order processing and optimize shelf stocking.
- Conducted regular stock checks to verify inventory accuracy and sustain optimal stock levels.
- Developed relationships with vendors to negotiate favorable pricing and delivery schedules for parts orders. Experienced an unexpected layoff due to company restructuring. and went back to School and got my Associates in Arts. From 2009 to 2012.
Assistant Manager
O'Reilly Auto Parts
Middlesboro, Kentucky
09.2003 - 04.2007
- Trained new employees on product knowledge, customer service protocols, cash handling, and safety regulations to ensure compliance and enhance team effectiveness.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Oversaw daily store operations, managing staff and inventory to maintain optimal service levels and inventory accuracy.
Assistant Manager in Training
Advance Auto Parts
Middlesboro, Kentucky
06.1996 - 09.2003
- Maintained accurate sales transaction records to support forecasting of future demand.
- Oversaw vendor delivery schedules to ensure timely shipment arrivals at stores.
- Organized promotional events that increased product visibility and engagement with potential customers.
Education
Associate in Arts (A.A.) - Applied Psychology
Southeast community and Technical college
Middlesboro, Kentucky05-2013
Skills
- Effective Communication
- Product Knowledge
- Call transfer
- Report Preparation
- Time Management
- Inventory Stocking
- Creative Thinking
- Point of Sale Systems
- Cash handling
- Verbal communication
- Cash Register Operations
- Organizational abilities
- Professional courtesy
- Records Management
- Database Updating
- Spreadsheet Management
- Excel formulas
- Sales Reporting
- Interpersonal Communication
- Transaction Documentation
- Microsoft Office
- Record preparation
- Fast Learner
- Point of Sale Software
- Problem resolution aptitude
- Cash Handling Procedures
- Basic Spreadsheet
- Order Accuracy
- Active Listening
- Numeric Data Entry
- Customer service
- Cash handling
- Patience and empathy
- Customer service
- Time management
- Money handling
- Cash management
- Cash register operation
- Attention to detail
- Reliability and punctuality
- Customer relations
- Merchandise restocking
- Daily reporting
- Hygiene maintenance
- Cash handling expertise
- Food handling
- Stress Management
- Problem resolution
- Adaptable and flexible
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Interests
Timeline
Assistant Manager
Circle K
07.2025 - Current
Cashier
Hobby LMobby
04.2024 - 06.2024
Food and Beverage Cashier
Chick-fil-A
04.2024 - 06.2025
Quality Control Inspector
SumRiko Tennessee Inc.
07.2021 - 06.2024
Assembly Line Worker
Homesteader
10.2018 - 07.2021
Data Entry Clerk
Lee Oil Company LLC
08.2010 - 10.2018
Parts Counter Person
Cumberland Ford Motors
04.2007 - 10.2008
Assistant Manager
O'Reilly Auto Parts
09.2003 - 04.2007
Assistant Manager in Training
Advance Auto Parts
06.1996 - 09.2003
Associate in Arts (A.A.) - Applied Psychology
Southeast community and Technical college