Joy M. Anthony
Edgemont,USA
Summary
Professional retail worker with solid experience in delivering high-quality customer service. Proficient in point-of-sale systems, inventory management, and visual merchandising. Known for strong teamwork, adaptability, and results-driven approach. Reliable and focused on meeting and exceeding sales goals in fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
E-Shop Retail Associate
Harmons Grocery Store
11.2024 - 03.2025
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
- Adhered to safety policies while handling hazardous materials or chemicals
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters
- Assisted with special projects such as reorganizing the store layout or launching new products
- Collaborated with team members to achieve sales targets and contribute to a positive work environment
- Followed loss prevention strategies, minimizing theft
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
Contract On-call Security Officer
All-Pro Security
07.2024 - 03.2025
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors
- Provided assistance to other departments as needed such as deliveries from vendors or contractors
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations
- Documented security-related situations and submitted in-depth reports to superiors
- Maintained accurate logs of all security related activities
- Provided friendly and professional assistance to employees, visitors and customers
Armed/Unarmed Security Officer
Athena International Security Solutions
05.2022 - 06.2024
- Responded to alarms and investigated disturbances promptly and effectively
- Monitored CCTV systems to ensure safety and security of premises
- Maintained logs of all security related incidents and wrote detailed reports for management review
- Provided customer service assistance in resolving conflicts or disputes
- Enforced property rules and regulations to ensure a safe environment for all
- Operated two-way radios for communication with headquarters personnel when necessary
- Managed access control systems, verifying identification and signing in visitors
- Patrolled crowds during events to preserve order and promote security
- Reviewed guest identification and employee credentials to authorize entry onto premises
- Identified security issues, drafted incident reports and contacted law enforcement when needed
- Prepared detailed incident reports following any security breaches or safety concerns
- Maintained log books with accurate entries on daily activities and notable events
Education
Associate of Applied Science - Biology
Mohave Community College
Kingman, AZ05-2009
Skills
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Merchandise display
- Store maintenance
- Cleaning and sanitizing
- Verbal and written communication
- Product knowledge expertise
Certification
Certificate of Completion of Food Handlers Permit Courses
Cirtificate of Completion HACCP Courses in Specialize food Handling
Timeline
E-Shop Retail Associate
Harmons Grocery Store
11.2024 - 03.2025
Contract On-call Security Officer
All-Pro Security
07.2024 - 03.2025
Armed/Unarmed Security Officer
Athena International Security Solutions
05.2022 - 06.2024
Associate of Applied Science - Biology
Mohave Community College
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