Joy Melton
Lewisville,TX
Summary
Dedicated financial counselor specializing in oncology and hematology, providing patients with essential financial knowledge to navigate their care. Committed to ensuring patients are fully informed before starting treatment. Eager to expand expertise and contribute to organizational growth.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Revenue Cycle Representative
Texas Oncology
Dallas, USA
08.2021 - Current
- Collaborated with clinical review team to secure insurance pre-authorization prior to treatment.
- Assessed patients' ability to meet expenses and discussed payment arrangements.
- Educated patients on insurance benefits, co-pays, and deductibles before treatment.
- Served as dedicated financial counselor for oncology and hematology patients.
- Completed reimbursement and liability forms for patient review and signatures.
- Updated patient demographics and insurance coverage per standard operating procedures.
- Networked with financial aid providers to ensure current knowledge of available assistance.
- Provided comprehensive financial information to empower patients in their care journey.
Call Intake Specialist
Medix
Dalles-Fort Worth, USA
01.2020 - 01.2021
- Achieved first call resolution consistently to enhance customer satisfaction.
- Consistently met intake production and quality assurance metrics to ensure high standards of service.
- Delivered excellent customer service in high-volume call center environment.
- Executed data entry tasks with a focus on accuracy and efficiency to support operational needs.
- Adhered to standard operating procedures for processing authorizations and routing precertification/referral requests.
- Prioritized tasks to manage time effectively in a fast-paced environment. to balance multiple responsibilities.
- Provided emotional support to patients and peers, contributing to a compassionate and safe environment.
Pharmacy Care Coordinator/Data Intake Specialist
AmerisourceBergen
Frisco, USA
01.2015 - 01.2020
- Coordinated comprehensive patient care among patients, physicians, nurses, and pharmacy team to enhance treatment outcomes.
- Facilitated intake services and setup for new patients, ensuring a smooth onboarding process.
- Handled the intake of all program specific correspondence, including mail and faxed documents.
- Documented information into appropriate databases and triaged all program specific mail to the appropriate reimbursement counselor and/or team leader.
- Ensured a continuous quality improvement customer service approach by proactively identifying areas of improvement and communicating those ideas to the healthcare team.
- Fostered positive and professional relationships with associates and management to promote effective collaboration.
- Followed all company policies, procedures, and safety regulations to ensure compliance.
Education
Certificate of Technical Studies -
Concord Career College
06-2012
High School Diploma -
Gainesville High School
01-1995
Skills
- Insurance verification
- Financial arrangements
- Healthcare analytics
- HIPAA compliance
- AthenaIDX expertise
- Excel proficiency
- Word proficiency
- Medical terminology
- Interprofessional communication and collaboration
- Customer service
- Time management
- Patient counseling
Certification
- Medical Terminology
- Business Writing
- Medical Administration Procedures
Profile
Joy Melton, Financial Counselor
Timeline
Revenue Cycle Representative
Texas Oncology
08.2021 - Current
Call Intake Specialist
Medix
01.2020 - 01.2021
Pharmacy Care Coordinator/Data Intake Specialist
AmerisourceBergen
01.2015 - 01.2020
Certificate of Technical Studies -
Concord Career College
High School Diploma -
Gainesville High School