Wendy Burkinshaw
Freeport,IL
Summary
Dedicated professional with expertise in patient care and insurance verification. Known for attention to detail and effective communication, committed to facilitating optimal patient experiences and supporting healthcare teams.
Overview
29
29
years of professional experience
1
1
year of post-secondary education
Work History
Revenue Cycle Representative
FHN Memorial Hospital
Freeport
08.2022 - Current
- Verified insurance information to facilitate timely claim submissions and payments.
Administrative Liaison
Able Home Health
Rockford
08.2012 - 07.2022
- Patient scheduling
- Answering phones
- Bookkeeping
- Filed state license yearly
- Various other tasks as needed
Front Desk/Patient Care Technician
Family Health Quest/Rock Valley Chiropractic
Freeport
10.1996 - 07.2012
- Collaborated with healthcare team to facilitate patient care plans and improve service delivery.
- Educated patients on health maintenance and preventative care practices as directed.
- Administered basic first aid and comfort measures to patients in need.
- Responded to patient inquiries with empathy and professionalism, enhancing patient satisfaction.
- Assisted in arranging referrals and follow-up appointments for ongoing patient care.
- Engaged in continuous learning to improve patient care techniques and service delivery.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Helped create a safe environment by following infection control policies.
Education
Certified Chiropractic Assistant - Chiropractic Assistant
Palmer School of Chiropractic Assistants
Davenport, IA 02.1995 - 02.1996
Skills
- Front Desk duties
- Insurance verification
- Patient care
- Microsoft/Excel computer skills
- Answering questions about insurance
- Patient communication
Affiliations
- Volunteer for the Nikolas Ritschel Foundation, granting wishes to 18-24 years old young adults with a cancer diagnosis.
References
References available upon request.
Timeline
Revenue Cycle Representative
FHN Memorial Hospital
08.2022 - Current
Administrative Liaison
Able Home Health
08.2012 - 07.2022
Front Desk/Patient Care Technician
Family Health Quest/Rock Valley Chiropractic
10.1996 - 07.2012
Certified Chiropractic Assistant - Chiropractic Assistant
Palmer School of Chiropractic Assistants
02.1995 - 02.1996