Malita Ashley
Milwaukee
Summary
Experienced Patient Representative specializing in patient advocacy and insurance verification. Enhanced service quality through effective communication and problem-solving skills. Managed appointment scheduling and maintained HIPAA compliance, ensuring a positive patient experience. Delivered exceptional customer service and support.
Overview
38
38
years of professional experience
Work History
PACT Team Representative Remotely
Aurora Medical Center
Milwaukee
10.1987 - Current
- Facilitated patient check-ins and coordinated appointment scheduling to ensure timely service delivery.
- Communicated with healthcare providers to relay patient needs and updates, fostering collaborative care.
- Resolved patient concerns and complaints, improving overall service experience and patient satisfaction.
- Assisted patients with insurance inquiries and verified eligibility for services.
- Verified insurance information, collected payments, and scheduled appointments.
- Managed patient records using electronic health record systems efficiently.
- Maintained confidentiality of patient information in compliance with regulations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Answered incoming calls in a professional manner.
Patient Representative
Aurora Healthcare Medical Center
milwaukee
10.1987 - Current
- Worked with Aurora Healthcare Medical Center since 1987 at various locations, including Good Samaritan Hospital, Aurora Sinai Hospital, and Aurora St. Luke's Medical Center as a remote PACT Team Member.
- Assisted patients with registration and appointment scheduling processes.
- Managed patient inquiries and addressed concerns efficiently.
- Coordinated insurance verifications and communicated coverage details.
X-ray Receptionist
Aurora Medical Center
milwaukee
10.1987 - Current
- Coordinated incoming mail and packages for timely distribution to staff members.
- Managed appointment schedules with electronic calendar systems to optimize scheduling.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Answered incoming calls, took messages, and efficiently transferred calls to appropriate departments.
Education
Allied health
University of Wisconsin Milwaukee
01.1983
Highschool - broadcasting
John Marshall Highschool
01.1983
Highschool - Medical specialty
North division Highschool
Skills
- Patient Service Representative
- Patient support
- HIPAA compliance
- Claims processing
- Appointment scheduling
- Customer Service Representative
- Answering phones
- Receptionist
- Front Desk duties
- Microsoft Word
- Excel
- Outlook
- Communication
- Detail-oriented
- Attention to detail
- Project management
- Technical expertise
- Problem-solving
- Problem solving
- Leadership
- Problem solving
Accomplishments
Aurora Star One of the highest awards through Aurora that an employee can receive.
Affiliations
Enjoy reading & exercising and communicating with family and friends
Timeline
PACT Team Representative Remotely
Aurora Medical Center
10.1987 - Current
Patient Representative
Aurora Healthcare Medical Center
10.1987 - Current
X-ray Receptionist
Aurora Medical Center
10.1987 - Current
Allied health
University of Wisconsin Milwaukee
Highschool - broadcasting
John Marshall Highschool
Highschool - Medical specialty
North division Highschool