Neressa Brown
Philadelphia,USA
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Dynamic professional with extensive experience as a Direct Caregiver at SpringTime Home, adept in medication administration and individualized care planning. Proven ability to collaborate with healthcare teams and maintain compliance. Certified Medical Technician with strong interpersonal skills, ensuring resident well-being and safety through effective communication and compassionate care.
Overview
22
22
years of professional experience
Work History
Patient Service Representative
Dexam healthcare
Philadelphia, Pennsylvania
02.2024 - Current
- Maintained accurate patient records in electronic health systems.
- Supported billing processes by verifying insurance information.
- Collaborated with team members to improve patient service workflows.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
Direct Care giver and Medication Tech
SpringTime Home / Assisted Living
Bowie, USA
11.2023 - Current
- - Prepare meals
- - Assist in daily living
- - Administer medication .
- Administered medications according to prescribed schedules and protocols.
- Maintained accurate medication records to ensure compliance with regulations.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Ensured proper storage and handling of medications in accordance with safety standards.
- Responded promptly to resident inquiries regarding medications and health concerns.
- Observed and reported any changes in patient condition or behavior associated with medications.
Police Officer
Jamaica Constabulary Force
, Jamaica
05.2004 - 10.2022
- - 18 years 5 months in the Jamaica Constabulary Force
- - 17 years as a Detective specializing in sexual offenses, child abuse and homicide
- - Courses in Human Trafficking, child pornography and general policing
- - Customer care, counseling and tactical training
Education
National Police College of Jamaica -
National Police College of Jamaica
01-2005
High School -
St Andrew Technical High
Jamaica06-1993
Skills
- Patient service representative
- Medical Technician Certification
- First Aid
- Personal Care Aid
- Reception management
- Insurance verification
- Customer service
- Appointment scheduling
- Phone etiquette
- Eligibility determination
- Patient interviewing skills
Timeline
Patient Service Representative
Dexam healthcare
02.2024 - Current
Direct Care giver and Medication Tech
SpringTime Home / Assisted Living
11.2023 - Current
Police Officer
Jamaica Constabulary Force
05.2004 - 10.2022
National Police College of Jamaica -
National Police College of Jamaica
High School -
St Andrew Technical High