Gracie Tucker
Dedicated Patient Service Representative skilled in enhancing patient experience through effective communication and conflict resolution. Committed to upholding HIPAA standards while delivering exceptional customer service and managing office administration tasks.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Work History
Patient Service Representative
2 Years 4 Months- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Obtained payments from patients and scanned identification and insurance cards.
- Resolved patient inquiries and concerns, improving overall satisfaction rates.
- Trained new staff on operational procedures and customer service standards.
Trion Early Learning Daycare Teacher
1 Year 6 Months- Developed and implemented age-appropriate lesson plans to foster cognitive and social development.
- Organized engaging activities that promoted physical, emotional, and intellectual growth in students.
- Created a nurturing environment that encouraged positive interactions among children and staff.
- Monitored child progress and behavior, providing constructive feedback to parents and caregivers.
- Collaborated with fellow educators to enhance curriculum effectiveness through shared best practices.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Facilitated communication between parents and school administration to strengthen community involvement in education.
- Developed strong relationships with parents through regular communication about their child's progress and needs.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
Server
3 Years 5 Months- Delivered exceptional customer service by anticipating guest needs and providing personalized dining experiences.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery to enhance customer satisfaction.
- Trained new servers on menu items, service protocols, and point-of-sale systems to improve team performance.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to guest satisfaction.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Associate of Applied Science - Health Care Management
Skills
Certification
Certificate of Completion : 2025 Medicare Part C & Part D Reporting Requirements & Data Validation on July 21, 2025
Certificate of Completion : Medicare Billing: 8371 & Forms CMS-1450 on July 3, 2025
Certification of Completion : Medicare Billing 837P & Form CMS-1500 on July 11, 2025
Awarded Certificate in Medical Front Office Assistant on July 31, 2025
Awarded Certificate in Health Care Science on July 31, 2025