Joy M. Pizarro
Summary
Customer-focused SaaS professional with 7+ years of experience in enterprise sales, strategic partnerships, and post-sales account growth across public sector and mid-market segments. Proven success in onboarding, driving customer adoption, and managing complex stakeholder relationships. Adept at developing Customer Success Plans, leading cross-functional initiatives, and ensuring measurable customer outcomes. Deep familiarity with compliance-driven workflows, SDLC processes, and AI-enabled platforms. Salesforce, Power BI, and Dynamics proficient. Pursuing MBA in Project Management.
Overview
12
12
years of professional experience
3
3
Certification
Work History
Sr. Manager, Strategic Growth & Partnerships
CDW Corporation
Houston, TX
03.2024 - Current
- Built and executed Customer Success Plans across 150+ mid-market public sectoraccounts totaling $4.5M+ in ARR.●Onboarded new customers and aligned technical delivery teams with procurement,engineering, and compliance leads.●Maintained 25% YoY growth by focusing on customer adoption, training enablement,and regulatory alignment.●Led cross-functional collaboration with internal engineering and sales teams to resolve escalations and conduct POCs.●Managed executive business reviews and roadmap discussions to align customers with GitLab-style outcome KPIs.
Senior Manager, Strategic Partnerships
Amazon Vendor Services
Houston, TX
09.2022 - 02.2024
- ● Managed $8B CPG procurement portfolio, monitoring macroeconomicindicators and logistics efficiency.● Negotiated supplier SLAs and conducted risk assessments to ensurefiscal and legal compliance.● Oversaw supplier onboarding and audit readiness across multipleregions.
Senior Manager, Public Sector Strategic CSM
Ultra Pure Solutions
09.2020 - 09.2022
- Provided strong leadership to enhance team productivity and morale.
Enterprise Account Manager I / (Public Sector) Sal
Republic Services
Houston, TX
09.2018 - 09.2020
- Led data-driven economic projects, providing insights into market conditions affecting procurement and sales strategies.
- Analyzed economic data to guide stakeholders on financial and operational risks.
- Presented findings in executive-level briefings to support decision-making across departments.
- Streamlined vendor onboarding processes, reducing cycle time by 18%.
- Strengthened stakeholder engagement through clear communication of economic forecasts and impacts.
Financial Analyst/Account Manager
Branch Banking and Trust (BB&T)
Houston, TX
03.2013 - 07.2016
- Conducted advanced risk assessments, identifying trends in financial activity and fraud mitigation.
- Implemented economic reporting tools, enabling data-driven decisions to reduce operational risks.
- Advised executive teams on macroeconomic conditions and their implications for financial compliance.
- Achieved an 82% improvement in fraud detection accuracy, contributing to organizational risk management.
- Designed dashboards to track labor and consumer trends, aiding underwriting and claims forecasting.
Education
Master's in Business Administration - Project Management
University of Houston
12.2025
Skills
- Economic Forecasting and Modeling
- Salesforce
- HubSpot
- Zoho CRM
- Microsoft Dynamics
- Trello
- Asana
- Mondaycom
- Basecamp
- Excel
- Google Analytics
- Tableau
- Power BI
Certification
- CompTIA Security+
- Certified Sales Professional
- CSP - Certified Sales Professional
Awards
- Houston's 40 Under 40
- Ada Lovelace Awards 2022 Woman in Tech
- Hard Hat Top Performer 2020
- Olympian Award Recipient 2014, 2015
Timeline
Sr. Manager, Strategic Growth & Partnerships
CDW Corporation
03.2024 - Current
Senior Manager, Strategic Partnerships
Amazon Vendor Services
09.2022 - 02.2024
Senior Manager, Public Sector Strategic CSM
Ultra Pure Solutions
09.2020 - 09.2022
Enterprise Account Manager I / (Public Sector) Sal
Republic Services
09.2018 - 09.2020
Financial Analyst/Account Manager
Branch Banking and Trust (BB&T)
03.2013 - 07.2016
Master's in Business Administration - Project Management
University of Houston
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