Joy Murray
Atlanta,GA
Overview
9
9
years of professional experience
Work History
PROGRAM ASSISTANT
Goodwill Career Service
Athens, Ga
03.2023 - 03.2025
- Supported the execution and compliance of grant-funded workforce development programs by preparing, auditing, and reconciling financial documents including billing, purchase orders, and expense reports.
- Maintained accuracy and transparency in financial tracking, ensuring proper allocation of grant funds and adherence to program guidelines.
- Acted as a liaison between Career Services and the Finance Department to resolve discrepancies, achieving a 40% improvement in financial reporting accuracy.
- Generated performance reports for grant-related programs, contributing to data-driven strategy decisions and meeting reporting requirements for funding agencies.
- Developed streamlined SOPs for onboarding and program administration, increasing training efficiency by 60% and ensuring consistent delivery of services.
- Facilitated internal communication across departments, supporting workforce development initiatives aimed at enhancing job readiness for underserved populations.
BILLING SPECIALIST
Davinci Foot & Ankle
Athens, Ga
04.2021 - 02.2022
- Researched payer trends to help improve productivity, increase knowledge, and minimize obstacles.
- Coordinated with associates to obtain appropriate medical records related to the reimbursement and patient assistance process. Interacted directly with specialty pharmacies/distributors to ensure delivery of approved durable medical equipment.
- Verified insurance benefits with both commercial and government payers.
- Reviewed benefit investigations of colleagues to ensure accuracy in identifying payer trends. Subject matter expert relating to product procurement, buy & bill process, financial assistance offering patient support, and other program support needs.
- Engaged directly with patients, delivering comprehensive education on benefit coverage and facilitating access to appropriate treatment at every stage of patient journey.
- Fostered effective communication and collaboration between service representatives and office, bridging the gap to enhance customer understanding.
ASSISTANT EXECUTIVE DIRECTOR
Franks Chiropractic Life Center
Greensboro, Ga
04.2016 - 08.2020
- Managed robust catalog of provider accounts for credentialing, updating, and validation while serving as the main point of contact for escalations.
- Assisted case managers with personal injury, workers compensation, SSI, and veteran's claims.
- Provided weekly ad hoc reports to Client Relations Manager for account status. Assisted new hires with training on standard operating procedures. Proactively identified and problem solved other departmental issues.
- Proactively monitored national, regional, and local market dynamics to maintain up-to-date knowledge on coverage, coding, and payment processes, ensuring accurate reimbursement for services provided. Performed X-rays, EMGs, and set up LCD table as needed.
- Credited for achieving 100% customer satisfaction rating throughout tenure with organization.
Timeline
PROGRAM ASSISTANT
Goodwill Career Service
03.2023 - 03.2025
BILLING SPECIALIST
Davinci Foot & Ankle
04.2021 - 02.2022
ASSISTANT EXECUTIVE DIRECTOR
Franks Chiropractic Life Center
04.2016 - 08.2020