Joy Okada
Fairfax,VA
Summary
Organized and motivated employee and student who is eager to apply time management and organizational skills in various environments. Seeking entry-level editing or technical communication opportunities in the scientific field to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Contracted Editor
Clinical Education Alliance
Reston, VA
07.2023 - 07.2023
- Identified inconsistencies in text or formatting issues within documents.
- Proofread final drafts before they were sent out for printing.
- Edited and proofread social media and blog posts.
- Provided editing, fact-checking and proofreading for various articles.
- Collaborated with editor-in-chief to determine journal content and topics of special issues.
- Provided feedback on content structure and organization of documents.
- Researched topics related to edited materials for improved accuracy.
- Determined clearest and most logical way to present information and instructions for greatest reader comprehension.
Ticket Seller
Center For The Arts Box Office
Fairfax, VA
09.2023 - Current
- Managed multiple tasks simultaneously in a fast-paced environment.
- Organized and distributed tickets for special events as needed.
- Operated computer systems to generate tickets and process orders.
- Resolved customer complaints in a professional manner.
- Ensured that all sales transactions were completed accurately and efficiently.
- Developed an understanding of event schedules to better assist customers with inquiries.
- Tracked inventory levels of tickets and merchandise, ensuring adequate supplies are available at all times.
- Entered information in Provenue system to maintain updated details related to customer ticket orders, reservations and payment method.
Department Manager
Giant Food Stores
Fairfax, VA
04.2022 - 10.2023
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking and inventory control.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Performed opening and closing duties as part of management team and handled cash management.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Conducted regular performance reviews to monitor progress of individual employees.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Food Service Worker
Woody's Ice Cream
Fairfax, VA
04.2019 - 03.2020
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Maintained professional demeanor during interactions with customers and co-workers.
Education
Bachelor of Arts - English/Technical Communication
George Mason University
Fairfax, VA05-2024
Skills
- Layout Design
- Copy Editing
- Document Proofreading
- Project Management
- Proficient in HTML and CSS
- Proficient in Adobe Creative Cloud Software
- Deadline-Driven
- Delegating Assignments
- Relationship Building
- Editing and Proofreading
- Extensive Research Experience
Timeline
Ticket Seller
Center For The Arts Box Office
09.2023 - Current
Contracted Editor
Clinical Education Alliance
07.2023 - 07.2023
Department Manager
Giant Food Stores
04.2022 - 10.2023
Food Service Worker
Woody's Ice Cream
04.2019 - 03.2020
Bachelor of Arts - English/Technical Communication
George Mason University
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