Susan West
Chelmsford,Massachusetts
Summary
Certified Salesforce administrator seeking a challenging position utilizing my Salesforce, Tableau, SQL, and Python skills, with the opportunity to advance into development. I will bring excellent troubleshooting skills and a passion for improving business processes.
Overview
20
20
years of professional experience
6
6
Technical certifications
Work History
Business Systems and Quality Analyst
CLINICAL EDUCATION ALLIANCE
Reston, VA
08.2004 - 04.2023
- Reduced website defects by 2-10% year-over-year by implementing process improvements based on my analysis of workflow data in Excel and Power BI
- Facilitated smooth workflow between the Editorial, Creative and Production departments in a time-sensitive, fast paced environment. QA of the site, and final review and approval of all web content
- Sitecore (CMS) administration including content approval, creation/deletion of global entities, troubleshooting, and daily site publish
- Reduced number of emails sent to membership by 75% by developing and implementing an automated email send in a newsletter format using HubSpot and Sitecore, leading to a 10% reduction in unsubscribes.
- Developed process flowcharts for new CMS implemented in 2022; created testing plans, extensively tested new website, defined bugs in Jira, created SOPs, and trained multiple departments to enter content in new CMS.
- Increased membership by recruiting doctoral programs to use CEA’s medical education site. Gave site demonstrations, onboarded residents and fellows and trained programs to assign and track student progress.
QA Manager/Tester
SEND WORD NOW
New York, NY
11.2003 - 08.2004
- Created software test scripts and performed UAT, daily, and full regression tests
Lotus Notes Developer
PICTURETEL CORPORATION
Andover, MA
10.1997 - 10.2001
- Developed Lotus Notes applications to meet business requirements.
- Managed entire development cycle including exploring the scope of the project, creating a project plan, development, QA, implementation and training, then management.
Education
Salesforce Administration Certificate - Salesforce, Tableau, SQL Database, Python
Unique System Skills
Nashua, New Hampshire 2023.09 - 2024.05
Bachelor of Arts - English/Creative Writing
UCLA
Los AngelesSkills
- Salesforce administrator (certified)
- Tableau Data Visualization (certified)
- SQL Database (certified)
- Python certified developer (PCAP)
- Excel Pivot Tables and lookups
- Data Analysis and Visualization
- Quality Improvement
- Requirements Gathering
- Report Creation
- Project Management
- Relational Database Management
- Agile Methodology
Certification
- Certified Salesforce Administrator
- Oracle Database SQL Certified Associate
- Certified Tableau Desktop Specialist
- Certified Associate in Python Programming (PCAP)
- Certified Entry-Level Python Programmer (PCEP)
- Lean Six Sigma Yellow Belt
References
References available upon request.
Timeline
Salesforce Administration Certificate - Salesforce, Tableau, SQL Database, Python
Unique System Skills
2023.09 - 2024.05
Business Systems and Quality Analyst
CLINICAL EDUCATION ALLIANCE
08.2004 - 04.2023
QA Manager/Tester
SEND WORD NOW
11.2003 - 08.2004
Lotus Notes Developer
PICTURETEL CORPORATION
10.1997 - 10.2001
- Certified Entry-Level Python Programmer (September 2023)
- Certified Lean Six Sigma Yellow Belt (March 2023)
Bachelor of Arts - English/Creative Writing
UCLA
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