Joy Orji
Tukwila,Washington
Summary
Highly skilled and experienced Pharmacy professional, aiming to leverage over 4 years of experience in a hospital pharmacy contact center and a solid background in pharmacy operations to excel as a Senior Pharmacy Resolution Specialist. Expert in handling complex pharmacy issues, managing escalated calls, and providing effective resolutions within stringent timelines.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacist Intern
Kaiser Permanente
10.2021 - Current
- Managed complex pharmacy-related inquiries and escalated calls, providing expert advice and solutions.
- Conducted over 50 outbound calls per day for medication overrides, adhering to clinical guidelines and pharmacist approvals.
- Addressed inquiries regarding benefits, prior authorization requests, and medication options.
- Collaborated with internal teams, assisting in issue resolution and ensuring adherence to quality standards.
Pharmacy Assistant
Kaiser Permanente
07.2019 - 10.2021
- Handled over 100 inbound and outbound calls per day, resolving claims and updating medication information as required.
- Assisted in guiding team members through complex inquiries, contributing to training of new staff.
- Acted as liaison between departments, facilitating data gathering and problem-solving.
Retail Pharmacist
Rennies Pharmacy
03.2017 - 06.2017
- Provided expert advice and resolutions on complex medication inquiries and drug interactions which increased patient satisfaction by 95%.
- Participated in audit preparations and supported various special projects as required.
Education
Bachelor of Science - Pharmacy
University of Nigeria Nsukka
Nsukka09-2014
High School Diploma -
Dority International Secondary School
Aba06-2009
Skills
- Skilled in Handling Complex Pharmacy Issues and Escalations
- Proficient in Inbound/Outbound Call Management
- Effective in Providing Medication and Healthcare Benefit Information
- Experienced in Prior Authorization and Claim Resolution Processes
- Training and Mentoring of Team Members
- Strong Liaison and Problem-Solving Skills
- Detail-Oriented and Efficient in Research and Data Analysis
- Strong Communication and Interpersonal Skills
Certification
Licensed Intern Pharmacist- IR61216212
Pharmacy Assistant License- VB60945417
Timeline
Pharmacist Intern
Kaiser Permanente
10.2021 - Current
Pharmacy Assistant
Kaiser Permanente
07.2019 - 10.2021
Retail Pharmacist
Rennies Pharmacy
03.2017 - 06.2017
Bachelor of Science - Pharmacy
University of Nigeria Nsukka
High School Diploma -
Dority International Secondary School
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