Joy Osaro Adun
Upper Marlboro,MD
Summary
Dedicated and results-driven administrative professional with over five years of experience providing administrative staff support, clerical, clerical-technical, and secretarial services. Experienced in human resources support, recruitment, onboarding, payroll administration, medical transportation dispatching, customer service, records management, scheduling, data entry, and maintaining confidential employee and operational records. Skilled in coordinating transportation services, preparing invoices, manifests, and compliance documentation, supporting staffing and personnel functions, processing payroll records, and resolving customer concerns in fast-paced environments. Proficient in Microsoft Office Suite with strong organizational, communication, and problem-solving skills. Recognized for accuracy, professionalism, adaptability, and the ability to manage multiple priorities while ensuring compliance with organizational policies and regulations.
Overview
9
9
years of professional experience
Work History
Human Resources Support Specialist
Guardian Angels Medical Transportation
Upper Marlboro, MD
03.2024 - Current
- Coordinated daily non-emergency medical transportation services by scheduling drivers, routes, and appointments.
- Maintained confidential employee and client records while ensuring compliance with company policies and transportation regulations.
- Supported human resources functions including onboarding, personnel documentation, employee scheduling, and record maintenance.
- Prepared invoices, manifests, trip reports, and transportation documentation.
- Coordinated transportation for 20–40 clients daily while ensuring on-time pickups and drop-offs.
- Scheduled and monitored 10–20 drivers each day to maintain efficient operations.
- Processed and maintained 100+ trip records, manifests, and compliance documents each week.
- Responded to 30–50 client, driver, and healthcare provider calls and emails daily.
- Communicated professionally with healthcare providers, insurance representatives, drivers, and clients to resolve transportation issues.
- Assisted management with staffing coordination and administrative operations.
- Maintained accurate driver logs and operational records.
- Provided administrative and clerical support in a fast-paced office environment while managing multiple priorities.
Customer Service Associate
Ross Stores
Upper Marlboro, USA
02.2017 - 04.2022
- Delivered excellent customer service in a fast-paced retail environment.
- Handled cash, credit, and digital transactions with accuracy.
- Assisted 75–150 customers per shift.
- Processed 100+ transactions during an average shift.
- Helped maintain inventory for thousands of retail items on the sales floor.
- Resolved customer queries and complaints professionally.
- Maintained clean and organized checkout areas.
- Assisted with stock management and product display.
Student Payroll Assistant
Prince George’s Community College
Upper Marlboro, USA
09.2019 - 09.2020
- Assisted with payroll processing for student employees.
- Maintained payroll records and entered employee information into HR systems.
- Reviewed payroll information for completeness and accuracy.
- Assisted with payroll processing for 100+ student employees.
- Reviewed and updated 300+ payroll records each pay period.
- Responded to 15–25 payroll inquiries each week.
- Responded to payroll-related inquiries from employees.
- Assisted with audits and maintained confidential payroll documentation.
- Performed administrative, clerical, and records management duties.
Administrative Assistant
KIS Logistics
Bowie, MD
09.2019 - 04.2020
- Recruited, screened, and interviewed applicants for open positions.
- Scheduled interviews and coordinated onboarding activities.
- Prepared employment documents and maintained confidential employee files.
- Recruited and screened 50+ applicants each month.
- Coordinated onboarding for 10–20 new hires monthly.
- Maintained 100+ confidential employee records with accuracy.
- Updated recruitment databases and personnel records.
- Provided administrative support to management and hiring teams.
- Coordinated multiple assignments while meeting deadlines and staffing goals.
Education
Bachelor of Science - Psychology
University of Maryland Global Campus
USA01.2023
Associate’s Degree -
Prince George’s Community College
USA01.2020
Secondary School Certificate -
Nosakhare Model Education Centre
Benin City01.2016
Skills
- Administrative Support
- Clerical and Secretarial Services
- Human Resources Administration
- Recruitment and Staffing
- Employee Onboarding
- Payroll Administration
- Medical Transportation Dispatching
- Records and File Management
- Customer Service
- Data Entry
- Scheduling and Calendar Coordination
- Microsoft Office Suite
- Document Preparation
- Regulatory Compliance
- Written and Verbal Communication
Languages
English (Fluent)
Timeline
Human Resources Support Specialist
Guardian Angels Medical Transportation
03.2024 - Current
Administrative Assistant
KIS Logistics
09.2019 - 04.2020
Student Payroll Assistant
Prince George’s Community College
09.2019 - 09.2020
Customer Service Associate
Ross Stores
02.2017 - 04.2022
Bachelor of Science - Psychology
University of Maryland Global Campus
Associate’s Degree -
Prince George’s Community College
Secondary School Certificate -
Nosakhare Model Education Centre