Summary
Overview
Work History
Education
Skills
Timeline
Generic
Desiree Burdett

Desiree Burdett

Horizon City,USA

Summary

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.

Overview

10
10
years of professional experience

Work History

Human Resources Support Specialist

ADP
04.2021 - 03.2025
  • Provide best practices to clients
  • Researching on the client's behalf
  • Assistance with client HR duties including time off policies, new hires, terminations, and performance reviews
  • Offered friendly and knowledgeable customer service to team members and employees

Chat Sales Agent

One Touch Direct
09.2020 - 01.2021
  • Gained a deeper understanding of customers' needs by asking strategic questions
  • Backed up fellow chat agents needing help with specific issues or customers
  • Offered prompt, courteous, and accurate information to customers requesting assistance via web-based chat
  • Described different products and services to customers in detail with current information
  • Increased company revenue by cross-selling products to new and existing customers
  • Estimated and quoted prices, credit or contract terms, and delivery dates

Expense Compliance Associate

Accenture Federal Services
12.2014 - 07.2017
  • Review employee expense reports to validate and ensure policy compliance and standards
  • Performed deep dive audits, researched expense issues, reviewed policies and interpreted them, and provided authorization exceptions for certain expense problems
  • Reviewed time report and expense report records, consulted with Leadership on policy revisions, and assisted as needed in other functions
  • Maintained confidentiality of all data by using encryption and authentication security

Education

Associate in Science (A.S.) - Business

Barstow Community College
Barstow, CA
05.2008

Skills

  • Recruiting support
  • HRIS maintenance
  • Customer service delivery
  • MS Word
  • Data analysis
  • Time Management
  • Dependability
  • Collaboration
  • Research

Timeline

Human Resources Support Specialist

ADP
04.2021 - 03.2025

Chat Sales Agent

One Touch Direct
09.2020 - 01.2021

Expense Compliance Associate

Accenture Federal Services
12.2014 - 07.2017

Associate in Science (A.S.) - Business

Barstow Community College

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