Joy Osborne
Houston,TX
Summary
Accomplished security professional with a proven track record with several security companies, excelling in threat mitigation and customer service. Skilled in security camera monitoring and effective communication, consistently enhancing safety and reducing incidents. Demonstrated ability to perform under pressure, ensuring seamless team collaboration and workplace safety.
Overview
8
8
years of professional experience
Work History
Armed Security Officer
Securitas Security Services
09.2022 - 05.2023
- Responded quickly to incidents and assessed active situations for security concerns.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Armed Security Officer
Allied Universal Security Services
03.2021 - 05.2022
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
Security Receptionist
GardaWorld Security
08.2020 - 03.2021
- Enhanced building security by diligently monitoring CCTV systems and reporting suspicious activities.
- Helped maintain an organized workspace by managing office supplies inventory and ensuring adequate stock levels for daily operations.
- Supported receptionist duties, such as answering phone calls and emails, scheduling appointments, and managing facility calendars.
- Checked personnel ID badges and issued temporary credentials to visitors.
Security Guard
Blackstone Security Services
09.2019 - 06.2020
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
Shift Manager
7 Spice Seafood Kitchen
07.2015 - 08.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Certified Phlebotomist Technician - Phlebotomy
Smithwood Medical Institute
Houston, TX09.2022
High School Diploma -
Willowridge High School
Houston, TX06.2017
Skills
- Verbal and written communication
- Security camera monitoring & patrolling
- Workplace Safety
- Focus & great attention to detail
- Ability to perform under pressure & problem solving
- Customer service & collaboration
- Punctuality & organizational skills
Timeline
Armed Security Officer
Securitas Security Services
09.2022 - 05.2023
Armed Security Officer
Allied Universal Security Services
03.2021 - 05.2022
Security Receptionist
GardaWorld Security
08.2020 - 03.2021
Security Guard
Blackstone Security Services
09.2019 - 06.2020
Shift Manager
7 Spice Seafood Kitchen
07.2015 - 08.2019
Certified Phlebotomist Technician - Phlebotomy
Smithwood Medical Institute
High School Diploma -
Willowridge High School