Joy Pierce
Greenwood,MO
Summary
Career phlebotomist looking for something new, with remote options. I have worked in hospital and outpatient laboratories for the last 15 Years. I have excellent customer service skills, Training in de-escalation. I really like a challenge. I have great critical thinking and problem solving skills. I love working in the lab sector but I am excited to step into a new role.
Overview
1
1
Certification
1
1
year of post-secondary education
15
15
years of professional experience
Work History
Sr. Site Lead/Lead Phlebotomist
Quest Diagnostics
Lenexa, Kansas
2021.08 - Current
- Collected blood samples efficiently from patients in various clinical settings.
- Trained new staff on phlebotomy techniques and best practices in patient care.
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Educated patients about the blood draw process to alleviate concerns and ensure comfort.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Processed samples accurately and efficiently.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Prepared and labeled specimens for laboratory testing and analysis.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Scheduled appointments and managed patient flow to minimize wait times.
- Verified collection orders and communicated discrepancies to nurses.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Trained new employees on protocols and safety practices in laboratory settings.
- Trained new phlebotomists.
- Oversaw daily operations of testing laboratories, ensuring efficiency and compliance with industry standards
- Monitored inventory levels and ordered supplies to support laboratory functions.
- Facilitated communication between departments for seamless operation execution.
- Addressed employee concerns and resolved conflicts to promote a positive work environment.
- Conducted weekly safety inspections to identify potential hazards.
- Managed inventory tracking systems to ensure accurate record keeping.
- Cultivated positive relationships with Patients and Clients
- Utilized electronic health record systems for accurate documentation of patient information.
- Collaborated with healthcare team to streamline patient flow and enhance service delivery.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Prepared and packaged specimens for courier transport.
- Documented patient information into an electronic medical records system.
- Collaborated with laboratory personnel to resolve specimen issues
- Promoted 5c's of patient care, enhancing patient experiences and overall satisfaction
Phlebotomist
Clinical Pathology Laboratory
Denton, TX
2017.06 - 2021.08
- Collected blood samples efficiently from patients in various clinical settings.
- Maintained sterile environments and adhered to safety protocols during procedures.
- Prepared and labeled specimens for laboratory testing and analysis.
- Collaborated with healthcare team to streamline patient flow and enhance service delivery.
- Trained new staff on phlebotomy techniques and best practices in patient care.
- Conducted quality control checks on equipment to ensure optimal operation and reliability.
- Adhered to HIPAA guidelines regarding patient privacy.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Provided excellent customer service while interacting with patients.
Phlebotomist
HCA/ Medical City Denton
Denton, TX
2011.04 - 2017.05
- Collected blood samples from patients using proper techniques and equipment.
- Maintained accurate patient records and documentation in laboratory systems.
- Ensured compliance with safety protocols and quality standards in sample handling.
- Communicated effectively with patients to explain procedures and alleviate concerns.
- Trained new phlebotomists on best practices and laboratory policies.
- Collaborated with medical staff to coordinate blood draws and test requests.
- Participated in continuing education to stay current on phlebotomy techniques and regulations.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Adhered to HIPAA guidelines regarding patient privacy.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Responded quickly and effectively to emergency situations.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Verified collection orders and communicated discrepancies to nurses.
- Performed quality control tests on collected specimens.
- Calibrated equipment according to manufacturer specifications.
- Provided assistance to clinical staff during patient visits.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Maintained patient comfort and safety throughout the phlebotomy process.
Education
Pbt - Phlebotomy Training
North Central Texas College
Corinth, TX 2011.01 - 2011.03
Bachelor of Science - Clinical Laboratory Science
Midwestern State University
Wichita Falls, TX 2009.08 - 2010.12
Some College (No Degree) - Healthcare Administration
University of Arizona Global Campus
Greenwood, MOSkills
- Laboratory compliance
- Inventory management
- Employee training
- Time management
- Attention to detail
- Blood collection
- Phlebotomy techniques
- Quality control
- EHR documentation
- Customer service expertise
- Genuine integrity
Certification
- Ascp certified PBT gained in 2021
Accomplishments
- Promoted to Site Lead in 2024 from PSR II.
- Received the PSR of the Quarter for Quarter 2&3 in 2025
References
References available upon request.
Timeline
Sr. Site Lead/Lead Phlebotomist
Quest Diagnostics
2021.08 - Current
Phlebotomist
Clinical Pathology Laboratory
2017.06 - 2021.08
Phlebotomist
HCA/ Medical City Denton
2011.04 - 2017.05
Pbt - Phlebotomy Training
North Central Texas College
2011.01 - 2011.03
Bachelor of Science - Clinical Laboratory Science
Midwestern State University
2009.08 - 2010.12
Some College (No Degree) - Healthcare Administration
University of Arizona Global Campus