Hailey Fleck
Jackson,AL
Summary
Accomplished phlebotomist recognized for delivering compassionate patient care and managing high-volume blood draws efficiently. Collaborates effectively with healthcare teams to prioritize specimen collection, ensuring timely processing and accuracy. Maintains strict adherence to safety protocols, contributing to improved patient experiences and laboratory outcomes.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Lab Assistant/Phlebotomist
Aspirus Health
Antigo, WI
08.2026 - 09.2026
- Provided compassionate care to patients during phlebotomy procedures, enhancing patient experience and comfort
- Collaborated with healthcare team to prioritize specimen collection, aligning with patient needs and laboratory requirements for timely analysis
- Efficiently processed and prepared specimens for transport to the laboratory, ensuring timely delivery for analysis.
- Utilized knowledge of different types of tubes, additives, and anticoagulants for appropriate specimen collection techniques
- Managed inventory of phlebotomy supplies, ensuring consistent availability and supporting uninterrupted workflow
- Followed established protocols for handling hazardous materials such as sharps containers and biohazard waste disposal
- Conducted quality control checks on equipment regularly to maintain accuracy in test results
- Assisted in training new phlebotomy staff members on proper techniques, safety procedures, and customer service skills
- Maintained confidentiality of patient information at all times according to HIPAA regulations
- Adhered strictly to standard operating procedures (SOPs) when performing phlebotomy procedures
- Accurately recorded patient demographics, medical history information, and test orders into electronic health records (EHR)
- Maintained a clean and organized work area, following infection control guidelines
- Collaborated with healthcare providers to resolve any issues or concerns related to specimen collection or handling
- Demonstrated proficiency in using various computer systems for order entry, result retrieval, and data entry
- Executed point-of-care testing (POCT) following facility protocols.
- Conducted additional laboratory tests using Sysmex and Piccolo machines to support diagnostic processes. using Sysmex and Piccolo machines.
- Effective troubleshooting of problems with testing machines, without interfering with patient care.
- Communicated effectively with patients of diverse backgrounds, demonstrating cultural sensitivity and respect
Phlebotomist/Lab Assistant
Columbia Memorial Hospital
Astoria, OR
09.2025 - 05.2026
- Provided compassionate care to patients during phlebotomy procedures, enhancing patient comfort and satisfaction.
- Prioritized specimen collection with healthcare team members based on patient needs and laboratory requirements, ensuring timely processing and accurate results.
- Efficiently processed and prepared specimens for transport to the laboratory, ensuring timely delivery for analysis.
- Utilized knowledge of different types of tubes, additives, and anticoagulants for appropriate specimen collection techniques
- Adhered strictly to standard operating procedures (SOPs) when performing phlebotomy procedures
- Assisted in training new phlebotomy staff members on proper techniques, safety procedures, and customer service skills
- Maintained confidentiality of patient information at all times according to HIPAA regulations
- Maintained a clean and organized work area, following infection control guidelines
- Followed established protocols for handling hazardous materials such as sharps containers and biohazard waste disposal
- Conducted quality control checks on equipment regularly to maintain accuracy in test results
- Collaborated with healthcare providers to resolve any issues or concerns related to specimen collection or handling
- Demonstrated proficiency in using various computer systems for order entry, result retrieval, and data entry
- Executed various tests with Sysmex and Piccolo machines to assist in patient diagnosis. using Sysmex and Piccolo machines.
- Resolved troubleshooting issues with testing machines to maintain uninterrupted patient care. with testing machines, without interfering with patient care.
- Performed point-of-care testing (POCT) using established protocols to ensure accurate results. following facility protocols.
- Engaged effectively with patients of diverse backgrounds, fostering a respectful environment and promoting understanding.
- Managed inventory of phlebotomy supplies, restocking as needed to ensure uninterrupted workflow
- Engaged effectively with patients of diverse backgrounds, fostering a respectful environment and promoting understanding.
Phlebotomist
Aspirus Health
Duluth, MN
02.2025 - 08.2025
- Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting
- Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
- Maintained strict adherence to infection control protocols and safety standards during blood collection process
- Provided compassionate care to patients during phlebotomy procedures, enhancing patient comfort and satisfaction
- Collaborated with healthcare team members to prioritize specimen collection, addressing patient needs and laboratory requirements effectively
- Processed and prepared specimens for timely transport to the laboratory, facilitating prompt analysis and results delivery
- Utilized knowledge of different types of tubes, additives, and anticoagulants for appropriate specimen collection techniques
- Followed established protocols for handling hazardous materials such as sharps containers and biohazard waste disposal
- Conducted quality control checks on equipment regularly to maintain accuracy in test results
- Assisted in training new phlebotomy staff members on proper techniques, safety procedures, and customer service skills
- Maintained confidentiality of patient information at all times according to HIPAA regulations
- Adhered strictly to standard operating procedures (SOPs) when performing phlebotomy procedures
- Accurately recorded patient demographics, medical history information, and test orders into electronic health records (EHR)
- Collaborated with healthcare providers to resolve any issues or concerns related to specimen collection or handling
- Demonstrated proficiency in using various computer systems for order entry, result retrieval, and data entry
- Performed point-of-care testing (POCT) based on patient needs.
Internet Sales Specialist
Kolar Toyota
Duluth, MN
10.2024 - 02.2025
- Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
- Handled incoming inquiries via email and phone to assist potential customers in making informed decisions.
- Maintained consistent email communication to ensure timely responses to inquiries and enhance customer service.
- Ensured readiness to respond to email inquiries to provide excellent customer support. to email inquiries in a professional, well-spoken manner
- Direct customers to product information resources, including those available on the internet
- Transferred inquiries and messages promptly to appropriate service personnel and departments for efficient resolution. intended for other service personnel and departments promptly
Collections Specialist
Memorial Blood Centers
Duluth, MN
07.2023 - 10.2024
- Facilitated donor registration process to ensure smooth onboarding of new donors
- Monitored blood pressure, hemoglobin, and pulse
- Conducted interviews with potential donors to assess eligibility and readiness for donation
- Evaluated vein suitability for procedures to optimize donor safety and comfort
- Using iodine or chlorhexidine to clean area
Program Counselor
Trillium Services Inc.
Duluth, MN
06.2022 - 01.2024
- Facilitated social outings for clients, promoting community engagement and building social skills.
- Guided clients in identifying and engaging in volunteer opportunities, fostering a sense of purpose and connection.
- Supported clients in developing skills to communicate and maintain healthy boundaries with peers.
- Transported clients to home, appointments, and grocery shopping, enhancing their independence and access to essential services.
Phlebotomist
St. Luke's Hospital of Duluth
Duluth, MN
08.2022 - 07.2023
- Collected specimens to facilitate accurate medical testing and enhance patient care.
- Collaborated with staff and patients to foster a supportive and welcoming environment.
- Collected blood samples from patients using proper techniques.
- Maintained accurate patient records and sample labeling procedures.
- Ensured compliance with safety protocols and infection control standards.
Program Counselor
Trillium Services Inc.
Duluth, MN
02.2019 - 02.2022
- Supported children with autism and Down syndrome through tailored intervention strategies.
- Guided individuals in selecting alternative options to manage behaviors, fostering improved emotional regulation.
- Assisted individuals with daily living activities, including bathing and dressing, to enhance personal independence.
- Teach new activities
- Administering medications
- Driving to and from appointments and work
Direct Support Professional
MRCI WorkSource
Chaska, MN
05.2018 - 01.2019
- Administered medications to clients to address their health needs.
- Assisted clients with meals to promote nutrition and well-being.
- Prepared and served nutritious lunches to clients, ensuring dietary needs were met.
- Assisted clients with toileting needs, promoting personal hygiene and comfort.
- Drove our own transportation (minivans, cargo vans, buses)
Program Counselor
Trillium-Duluth
Duluth, MN
08.2017 - 05.2018
- Assisted clients in meal planning to promote healthy eating habits
- Facilitated daily exercise routines to enhance physical well-being
- Help with ADLs
- Transport to appointments/various places
- Cooked diverse recipes tailored to individual dietary needs
- Provided professional nail care services
- Sorted, washed, and organized laundry items
Direct Care Worker
Pinewood Duluth Inc
Duluth, MN
12.2016 - 07.2017
- Developed monthly client plans tailored to individual needs, Administered feeding routines to support optimal client health, Coordinated activities to boost client engagement and satisfaction
- Assisted clients with daily living activities and personal care needs.
- Developed and implemented individualized care plans for each client.
- Monitored client health and reported changes to medical staff promptly.
Youth Development Professional
Boys & Girls Clubs of America
Duluth, MN
02.2016 - 08.2016
- Developed program plans to engage youth in nutrition and physical activity., Maintained organized and clean workspaces to promote safety and well-being., Prepared nutritious meals for approximately 45 children daily to foster healthy eating habits. for roughly 45 kids every day, ran programs that helped with nutrition and physical activity, worked very well with other staff, took directions well from supervisors.
- Facilitated engaging programs for youth development and skill-building activities.
- Supported staff in creating a safe and positive environment for all members.
- Coordinated events and workshops to promote leadership and teamwork among youth.
Sales Associate
Holiday Stationstores, Inc.
Duluth, MN
05.2014 - 01.2016
- Customer service, handle money, Maintained clean work area to promote safety and organization., Stocked shelves with products to optimize customer availability., Prepared food items according to safety and quality standards. and Managed customer interactions to improve overall service experience., preparing hunting/fishing licenses.
- Assisted customers with product selection and inquiries.
- Managed inventory levels and organized merchandise displays.
Education
Certificate - Phlebotomy
Lake Superior College
Duluth07-2022
High school diploma - Generals
Duluth East High School
Duluth, MN06-2014
Skills
- Transportation assistance
- Labeling
- Multi-line phone systems
- Specimen storage
- Laboratory compliance
- Specimen processing
- Blood-draw comfort
- Laboratory Experience
- Phlebotomy experience
- Cognitive disability experience
- Time management
- Autism Experience
- Pediatric care
- Client interaction via phone calls
- Care documentation
- Vital signs
- Outpatient
- Clinical confidentiality policies
- Medical terminology
- First aid and CPR
- Microsoft Office
- Task prioritization
- EHR systems
- Developmental Disabilities Experience
- Customer Service (6 years)
- Patient question and concern management
- Clear language communication
- Working with children
- Achieving HIPAA compliance
- Medication administration
- Working with adult populations
- Teamwork
- Cognitive disabilities experience
- Anatomy knowledge
- Infection prevention techniques
- Attention to detail
- Internal medicine
- Interpersonal skills
- EPIC
- Food Preparation
- Patient service
- Customer service
- Aseptic technique
- Hospital experience
- Assisting with diagnostic tests and procedures
- OSHA (regulatory compliance area)
- Blood glucose monitoring
- Experience with children
- Patient charting
- Patient emotional support
- urgent care
- Medical office experience
- Email communication
- Laboratory administration
- Phone etiquette
- High-volume blood draws
- Care plans
- Specimen aliquoting
- Developmental disability support
- Adolescent patient care
- Multitasking
- Patient advocacy
- Working with individuals with disabilities
- Empathy
- In-person customer service
- Specimen processing
- Point-of-care testing
- Infection control protocols
- Effective communication
- Cultural sensitivity
- Problem solving
- Centrifugation techniques
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License, BLS Certification, First Aid Certification, CPR Certification, AED Certification, Certified Phlebotomy Technician
Languages
English
Timeline
Lab Assistant/Phlebotomist
Aspirus Health
08.2026 - 09.2026
Phlebotomist/Lab Assistant
Columbia Memorial Hospital
09.2025 - 05.2026
Phlebotomist
Aspirus Health
02.2025 - 08.2025
Internet Sales Specialist
Kolar Toyota
10.2024 - 02.2025
Collections Specialist
Memorial Blood Centers
07.2023 - 10.2024
Phlebotomist
St. Luke's Hospital of Duluth
08.2022 - 07.2023
Program Counselor
Trillium Services Inc.
06.2022 - 01.2024
Program Counselor
Trillium Services Inc.
02.2019 - 02.2022
Direct Support Professional
MRCI WorkSource
05.2018 - 01.2019
Program Counselor
Trillium-Duluth
08.2017 - 05.2018
Direct Care Worker
Pinewood Duluth Inc
12.2016 - 07.2017
Youth Development Professional
Boys & Girls Clubs of America
02.2016 - 08.2016
Sales Associate
Holiday Stationstores, Inc.
05.2014 - 01.2016
Certificate - Phlebotomy
Lake Superior College
High school diploma - Generals
Duluth East High School