Zakaria Reed
Grand Prairie,TX
Summary
Dedicated healthcare professional with a proven track record at Springhill Hospital, excelling in patient care coordination and HIPAA-compliant practices. Skilled in medical terminology and fostering patient-focused environments. Achieved a 20% improvement in patient satisfaction through effective communication and empathy. Demonstrates strong teamwork and collaboration abilities, ensuring high-quality care delivery.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant/Certified Phlebotomist Technician
Imed Health Training Center
01.2023 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Patient Care Coordinator
Springhill Hospital
03.2023 - 08.2024
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Patient Care Attendant
Womans And Children Hosptial
02.2020 - 02.2023
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Improved patient comfort by providing attentive care and addressing individual needs.
- Assisted nurses with routine medical procedures, reducing wait times and improving overall efficiency.
- Documented daily patient progress in an accurate and timely manner, facilitating effective communication among healthcare team members.
- Collaborated with healthcare professionals to develop personalized care plans, resulting in better patient outcomes.
Work From Home Agent
Zuzick Organization
03.2022 - 01.2023
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
Caregiver, Special Needs
Scotts Residential
07.2021 - 02.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
Medical Customer Service Representative
A Line Staffing Solutions
03.2021 - 01.2022
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Walmart
Walmart
04.2017 - 06.2018
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Education
No Degree - Medical Assistant/ Phlebotomist
Imed Health Training
Dallas, TX12-2024
High School Diploma -
Blount High School
Mobile, AL05-2020
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Team collaboration
- Medication administration
- Clear communication
- Transportation assistance
- Phone etiquette
- Goal oriented
- Billing management
- Appointment scheduling
- Record preparation
- Call handling
- Computer skills
- Understanding customer needs
- Calm and professional under pressure
- Remote office availability
- Microsoft office
- Teamwork and collaboration
- EMR / EHR
- Direct patient care
- Patient-focused care
- Data entry
- Phlebotomy
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
Certification
NRCMA
BLS/CPR Certified
Phlebotomy Certificate
Timeline
Patient Care Coordinator
Springhill Hospital
03.2023 - 08.2024
Medical Assistant/Certified Phlebotomist Technician
Imed Health Training Center
01.2023 - Current
Work From Home Agent
Zuzick Organization
03.2022 - 01.2023
Caregiver, Special Needs
Scotts Residential
07.2021 - 02.2022
Medical Customer Service Representative
A Line Staffing Solutions
03.2021 - 01.2022
Patient Care Attendant
Womans And Children Hosptial
02.2020 - 02.2023
Walmart
Walmart
04.2017 - 06.2018
No Degree - Medical Assistant/ Phlebotomist
Imed Health Training
High School Diploma -
Blount High School
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